Casual Room Attendant, The Savoy Hotel in London

The Savoy is one of the world's most iconic hotels, blending rich history with innovation and a reputation for outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Your purpose will be to take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.

You will be accountable for:

• Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation.
• Handling guest requests, belongings and personal items with the utmost care, security and discretion.
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
• Engaging in meaningful conversations that will inspire our creation of memorable moments for guests.
• The careful processing of guest garments and staff uniforms/garments.
• Always putting our guests first.

Your key responsibilities & contribution will be:

• To prepare guest rooms and public areas.
• To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
• To replace mini-bar glasses, mugs and cutlery in the rooms.
• To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
• To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards.
• To complete audits of the rooms on occupied rooms and departure rooms.
• To ensure service areas are kept tidy and clear in coordination with the HOH porters.
• To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel).
• To assist in our guest cloakrooms.
• Provide directions and assist with all guest enquiries.
• Handle guests’ property securely, accurately and efficiently.
• Liaise with security over any concerns or issues with guest items.
• Ensure all required items are kept clean and replenished.
• Cleaning of guest toilets and nearby public areas.
• To assist in the laundry and with valet services.
• Collecting, processing and delivering laundry, dry cleaning and pressing for guests.
• Assist with packing/unpacking/room moves for guests.
• Polishing guest shoes.
• Accurately recording and charging all items.
• Sewing and garment repairs.
• Operating laundry equipment correctly.
• Assisting in controlling linen stocks and linen inventories.
• Accurately processing and distributing staff uniforms, communicating damage and missing items.
• Ensuring all communications with guests are in line with our service standards.
• Having a thorough knowledge of hotel services and facilities to share with our guests.
• Ensuring safe and secure use of master room keys.
• Other duties as specified by Housekeeping leadership.

What you will need to do in this role:

• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
• The ability to prioritise and organise yourself.
• Able to work under pressure and at high speed.
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
• ‘Can do attitude and able to adapt to changes.
• Problem-solving abilities.
• Attention to detail.
• Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision.
• The desire to develop your skills to include public areas, laundry and cloakroom.

Desirable:

• 1-year of minimum experience in the hospitality industry is preferred, and 6 months minimum in housekeeping.
• Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
• Outstanding communication skills.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information:

• Competitive salary, pension, accrued holiday.
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
• 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
• Colleague restaurant, interfaith prayer room, Savoy gym and wellness room.
• Laundry services for all colleagues.
• Local discounts for F&B and retail.