Barback, The Savoy Hotel in London

The Savoy is one of the world's most iconic hotels, blending rich history with innovation and a reputation for outstanding service excellence. We pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Your purpose will be: The Bar-Back will provide prompt, courteous and efficient food and beverage service in a luxury 5-star brand inspired hotel bar/lounge where attention to detail is key.

You will be accountable for:

• Carrying out specific tasks for Bar Back to ensure smooth running of the bar.
• Attending to all guest requests, being constantly aware of anticipating guests’ needs and remaining in the restaurant at all times during service.
• Producing drinks orders accurately and in a timely fashion meeting service essentials timings.
• Helping to ensure the smooth running of all guests' requirements and needs on each table.
• Providing assistance in all areas of the restaurants.
• Effectively managing your time and productivity whilst at work.
• Ensuring a clean stocked bar for a smooth running of the bar areas.
• Preparing appropriate mise-en-place, glasses, garnishes.
• Cleaning and vacuuming in and around the restaurant areas as required and directed by the manager on duty.
• Maintaining a high standard of personal hygiene and appearance.
• Approaching the guest in the correct manner as laid out by Fairmont Standards.
• Using the guests' names whenever possible, in accordance with Fairmont Standards.
• Having full knowledge of the food and drinks menu to be able to explain, recommend, and sell dishes to our guests.
• Following and completing any instructions given by your Managers.
• Attending briefings and departmental meetings.
• Speaking English at all times within the Savoy Hotel.
• Having good Micros skills and following correctly the Micros billing system.

What you will need to do this role:

• 1-3 years’ experience in the Hospitality Industry.
• Outstanding communication skills, both written and verbal.
• Proven organizational skills, works well on their own, able to set and meet deadlines with quality results.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance.
• 31 days of holiday including public holidays (increases to 33 days after 5 years).
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
• Free stay at The Savoy after successful completion of probation.
• 50% discount at our iconic American & Beaufort Bars.
• 50% discount at our world-famous Afternoon Tea.
• 50% discount at our spa and florist.
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
• Colleague gym facility and Virgin Active gym membership discount.
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Annual optician reimbursements for eye tests and glasses.
• Colleague restaurant.
• Local F&B, retail and gym discounts.
• Interfaith prayer room.
• Wellness room.
• Cycle to work scheme.