At a Glance
- Tasks: Support the Front Office Manager in delivering top-notch guest service and smooth hotel operations.
- Company: Join the Novotel London Bridge, a chic 4-star hotel near iconic attractions.
- Benefits: Enjoy training programmes, discounts at hotels worldwide, complimentary stays, and meals on duty.
- Other info: Flexible shifts with opportunities for growth in a vibrant hospitality environment.
- Why this job: Be part of a dynamic team and make guests feel welcome every day.
- Qualifications: Previous hotel supervisory experience and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Company Description
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul's Cathedral just around the corner.
There are 182 chic bedrooms, Gourmet Bar and Restaurant as well as fitness centre.
Please note that this role will require you to work morning or/and evening shifts and weekends with occasional night shift cover. This role is a maternity cover.
Job Description
To support the Room Division Manager in the day-to-day operation of the Front Office, ensuring a high standard of guest service, efficient team performance and smooth hotel operations.
- Assist in managing the daily Front Office operation, including reception and guest services.
- Supervise, support and motivate the Front Office team to deliver excellent guest service.
- Ensure all hotel and Front Office standards, procedures and brand requirements are followed.
- Handle guest enquiries, feedback and complaints professionally and efficiently.
- Support staff training, onboarding and performance management.
- Monitor room allocations, arrivals, departures and VIP/guest requirements.
- Assist with cash handling, daily reports and other Front Office administration.
- Work closely with Housekeeping, Maintenance and other departments to ensure smooth operations.
- Act as a manager on duty when required and make operational decisions in the absence of the Room Division Manager
- Promote a positive team culture and ensure the hotel consistently delivers a welcoming guest experience.
Qualifications
- Previous Front Office or hotel supervisory experience.
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good organisational skills and attention to detail.
- Ability to work under pressure and manage changing priorities.
- Professional, approachable and confident manner.
- Good knowledge of hotel systems and Microsoft Office.
- Additional Information
- Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
Assistant Front Office Manager (maternity cover) in London employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager (maternity cover) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager (maternity cover) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
