Assistant Food in London

Company Description

Why work for Pullman London St Pancras? We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment? Join our fantastic team at the vibrant Pullman London St. Pancras, where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.

About the Role

We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.

Responsibilities:

• Food & Beverage Operations:

• Deliver a warm, personal welcome and ensure a consistently high standard of service.
• Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B.
• Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow.
• Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction.
• Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays.

• Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets.
• Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded.
• Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing.
• Support the delivery of corporate meetings, private events, and high-profile conferences, adapting service style as needed (plated, buffet, reception, etc.).
• Maintain close communication with kitchen and AV teams for timing and technical execution.
• Train and coach the C&B team in service standards, guest engagement, guest experience and operational procedures.
• Monitor guest feedback during and after events, taking ownership of resolutions and improvements.

• Supervise, coach and support F&B team members across all departments.
• Ensure the team adheres to health & safety and food hygiene standards.
• Contribute to staff training, appraisals and performance development.
• Monitor and manage equipment, furnishings and inventory in all service areas.
• Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required.
• Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement.

Qualifications

What we're looking for:

• A passion for hospitality and creating memorable guest experiences.
• Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment.
• Previous exposure to Conference & Banqueting operations is highly desirable.
• Excellent communication, leadership, and organisational skills.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage.
• A proactive, hands on approach with great attention to detail.

Additional Information

• Attractive salary + generous monthly service charge Bonus.
• Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
• Pension Scheme: Secure your future with our contributory pension plan.
• Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
• Complimentary Meals: Free meals provided whilst on duty.
• Wellness Perks: Free access to the hotel gym.
• Employee Assistance Programme: Confidential support available 24/7.
• Annual Leave: Up to 33 days of annual leave per year (including public holidays).
• Salary: £38,004 per annum (£18.74 per hour) + high share of monthly service charge.

The successful candidate must already have eligibility to work in the UK.