At a Glance
- Tasks: Deliver exceptional 5-star service and create memorable dining experiences for guests.
- Company: The Savoy, an iconic luxury hotel with a rich history and award-winning culture.
- Benefits: Competitive salary, exclusive discounts, and career development opportunities.
- Other info: Flexible shifts and opportunities to learn across various roles.
- Why this job: Join a prestigious team and make guests feel valued in a vibrant hospitality environment.
- Qualifications: 1-2 years of serving experience and a passion for luxury hospitality.
The predicted salary is between 18 - 18 £ per hour.
The Savoy is one of the world's most iconic hotels, known for outstanding service excellence. We blend our rich history with innovation and pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Your purpose will be:
- You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience.
- Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience.
- Advising guests through enthusiastically sharing your knowledge about our F&B offering.
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences.
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engaging with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories.
What you will need to do in this role:
- Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast-paced and changing environment.
- Able to work collaboratively as part of a team.
- Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs.
- Good knowledge of spoken and written English.
- Desirable:
- Basic knowledge of a POS System.
- Basic knowledge of Open table.
- Industry-related certifications (i.e. WSET).
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension.
- Accrued holiday.
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room, Savoy gym and wellness room.
- Laundry services for all colleagues.
- Local discounts for F&B and retail.
All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London employer: AccorHotel
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that prioritises employee experience. With competitive salaries, extensive benefits, and remarkable career development opportunities within the Fairmont group, employees are empowered to thrive in a prestigious environment that blends rich history with modern luxury. Working at The Savoy not only offers the chance to be part of an iconic establishment but also provides unique perks such as exclusive discounts and a supportive work atmosphere that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
✨Tip Number 1
Get to know The Savoy! Familiarise yourself with its history and unique offerings. When you walk in for your interview, drop some knowledge about the hotel’s legacy and what makes it special. This shows you’re genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your service skills! Think about how you would engage with guests and create memorable experiences. Role-play with a friend or family member to get comfortable with upselling and menu recommendations. The more confident you are, the better!
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look polished and professional when you show up for your interview. It reflects your understanding of the industry standards and your commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s make that dream job happen together!
We think you need these skills to ace All-day Dining Server (Casual 0-hour Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see how you connect with people and make them feel valued.
Tailor Your Application:Make sure to customise your application to reflect the specific role at The Savoy. Mention relevant experience in luxury hospitality and how it aligns with our values. We appreciate when candidates take the time to show they understand what we’re all about!
Be Personable and Engaging:Your written application should reflect your personality! Use a friendly tone and engage us with your storytelling. We’re looking for someone who can bring warmth and charm to our team, so let that come through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at The Savoy!
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Familiarise yourself with The Savoy's history and its food and beverage offerings. Being able to share interesting facts or stories about the hotel will show your enthusiasm and knowledge, making you stand out as a candidate who truly cares about the guest experience.
✨Showcase Your Service Skills
Prepare to demonstrate your understanding of 5-star service. Think of specific examples from your past experiences where you went above and beyond for guests. This will help illustrate your ability to create memorable moments, which is key for a role at The Savoy.
✨Practice Your Upselling Techniques
Since upselling is part of the role, come up with a few creative suggestions for menu items or promotions you could recommend to guests. Practising these will not only boost your confidence but also show that you're proactive and ready to contribute to the hotel's revenue.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle difficult situations or busy periods in previous roles. Be ready to discuss how you managed stress while maintaining a positive attitude. This will demonstrate your ability to thrive in a fast-paced environment, which is essential for a server at The Savoy.
