At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join the lively team at Ibis Styles Liverpool, where comfort meets the city's spirit.
- Benefits: Enjoy discounts on hotel stays, free meals, and 28 days holiday per year.
- Other info: Be part of a supportive team that values inclusivity and personal development.
- Why this job: Flexible shifts in a fun, fast-paced hotel setting with opportunities for growth.
- Qualifications: A friendly personality and passion for hospitality; experience is a plus but not essential.
Welcome to Ibis Styles Liverpool, where contemporary comfort intertwines with the city's dynamic spirit. Our hotel blends modern design with nods to Liverpool's rich heritage, creating a vibrant atmosphere that feels both inviting and unique. Conveniently situated near popular attractions such as the Cavern Club and Albert Dock, Ibis Styles Liverpool is the perfect base for exploring the city's cultural gems.
Hello there, Guest Services superstar! As our Guest Services Team Member, you'll be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the moment our guests arrive until the moment they depart, you'll help create memorable experiences while supporting our hotel across day, evening, and overnight shifts. We're looking for flexible team members who enjoy variety, thrive in a fast-paced environment, and are happy to cover both reception and night shifts when needed.
Our benefits include:
- Employee Benefit Card with discounts at Accor hotels worldwide (up to 70% off hotel stays and up to 30% off food and beverage).
- Free Bonus Breaks Vouchers for complimentary UK hotel stays.
- Friends & Family discounted rates.
- 28 days holiday per year (pro rata).
- Eye test vouchers.
- Staff uniform provided.
- Learning and development programmes through Accor Academies.
- Vivup employee benefits platform, including GP access, high street discounts, wellbeing support, and more.
- Discounted or free meals while on duty.
- Workplace pension.
- Cycle to Work scheme.
As a flexible Guest Services Team Member, you'll support the hotel wherever needed, covering a variety of day and night duties including:
- Welcoming guests and delivering exceptional customer service throughout their stay.
- Completing check-in and check-out accurately and efficiently.
- Managing reservations and responding to guest enquiries.
- Serving guests in our bar and restaurant, including breakfast service.
- Preparing and setting up breakfast for the following morning during overnight shifts.
- Taking care of the hotel and our guests throughout the night, ensuring a safe, secure, and welcoming environment.
- Completing night audit procedures and balancing daily accounts during overnight shifts.
- Handling guest requests and resolving any complaints promptly and professionally.
- Promoting hotel facilities and upselling products and services where appropriate.
- Supporting the team to achieve departmental service and sales targets.
- Maintaining brand standards and contributing to an outstanding guest experience at all times.
We're looking for a friendly, service-focused personality with a passion for hospitality. Previous customer service or hotel experience is an advantage, but not essential. Excellent communication skills and fluency in English (additional languages are a bonus) are required. You should be reliable, adaptable, and comfortable working a mixture of day, evening, weekend, and overnight shifts. The ability to work independently during night shifts and as part of a team during busier day periods is essential.
You will be a key member of our Front Office team and one of the faces of ibis Styles Liverpool Centre Dale Street – Cavern Quarter. This is a fantastic opportunity for someone looking for flexible work in a fun, friendly, and fast-paced hotel environment.
Contract Details:
- Job Type: Part-Time
- Pay: Days: £13.45 per hour; Nights: £13.95 per hour
- Location: ibis Styles Liverpool Centre Dale Street – Cavern Quarter, Liverpool L2 2HJ
- Schedule: Flexible shifts across Monday to Sunday. Day, evening, and night shifts available. Weekend and bank holiday availability required.
- Typical night shifts are 11:00pm - 7:20am, or depending on business needs.
Joining our team at Ibis Styles Liverpool means becoming part of a lively and supportive workplace where teamwork is the name of the game. We're all about inclusivity, respect, and having each other's backs, creating a space where everyone can shine and contribute their best. We celebrate the vibrant diversity of Liverpool and believe that different backgrounds and viewpoints make us stronger as a team. At Ibis Styles Liverpool, we're committed to helping our team members reach their full potential.
Come join our crew at Ibis Styles Liverpool and be part of a workplace where teamwork, support, and good vibes are just part of the package.
Multi-skilled Guest Services Team Member (Flexi Days & Nights) in Liverpool employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
