At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and smooth service.
- Company: Join the vibrant ibis Styles Liverpool, where creativity meets hospitality.
- Benefits: Enjoy discounts at Accor hotels, paid holidays, and professional development opportunities.
- Other info: Flexible shifts in a fun, fast-paced environment with great career growth.
- Why this job: Be a key player in creating memorable stays and leading a dynamic team.
- Qualifications: Previous hospitality experience and strong leadership skills are essential.
The predicted salary is between 24000 - 30000 € per year.
Company Description
ibis Styles Liverpool Centre Dale Street - Cavern Quarter is a design economy hotel, open to creative minds. Play spot the Beatles lyric as you explore our swinging 60s-inspired decor, enjoy continental breakfast each morning, inclusive WiFi, and after exploring the amazing city enjoy a drink or a night cap at our friendly, relaxed bar. With easy access to the best that Liverpool has to offer, book your room at ibis Styles Liverpool Dale Street today for affordable accommodation with a quirky twist.
The hotel is just a few minutes' walk away from the sights of Liverpool, including Albert Dock, Mathew St, Liverpool One, The M&S Bank Arena, Liver Building and the Museum. A maritime city in the north west of England, Liverpool is known for its ferries, football and famous Fab Four. Explore the early roots of the Beatles with a trip to the Cavern Quarters, home to the Cavern Club and just five minutes' walk from our hotel.
A living homage to the music of the Beatles, equipped with free Wi-Fi and 123 modern bedrooms with large en suite power showers to leave you feeling refreshed. Cashless. For discounted car parking, please use NCP Moorfields located behind the hotel.
Job Description
Hello there, hospitality superstar! Ever heard the saying, “Great teams create great guest experiences”? Well, guess what? As our Multiskilled Shift Leader, you’ll be the driving force behind the day-to-day operation of the hotel — leading by example while creating memorable stays for every guest. From smooth check-ins and delicious breakfasts to evening drinks and problem solving, you’ll help keep everything running seamlessly while motivating the team to deliver exceptional service every single day.
Ready to lead with energy, personality and passion? Let’s make every shift unforgettable.
Why work for Accor and Ibis Styles Hotel?
Why join Accor and Ibis Styles Hotel, you ask? Well, we're not just some global bigwig – we're a cosmic constellation of opportunities. Embrace your quirks because we're all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality. We're not just in the business of jobs; we're your partners in growth and learning, ensuring that your daily grind has a purpose, and your journey with us is a perpetual exploration of Accor's boundless horizons.
Joining Accor isn't just a job, it's an invitation to grab the pen and write every chapter of your story. Together, let's dream up the future of hospitality – because, with Accor, tomorrow's possibilities are as limitless as your imagination.
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off hotel rates and up to 30% off in F&B
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days paid holiday per year (pro rata)
- Eye Test Vouchers
- Staff Uniforms
- Learning programs through our Academies
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food on duty
- Workplace Pension
- Cycle to work scheme
What you will be doing
- Leading shifts across Reception, Restaurant and Bar operations.
- Ensuring guests receive a warm, friendly and professional experience from arrival through to departure.
- Supporting the day-to-day running of Front Office and Food & Beverage operations.
- Creating memorable guest experiences and resolving guest queries or complaints efficiently and professionally.
- Supporting the team during busy service periods and leading by example at all times.
- Driving food and beverage sales opportunities and helping achieve departmental targets.
- Promoting hotel services, brand standards and loyalty programmes.
- Supporting stock control procedures, stock rotation and minimising waste.
- Monitoring bar operations including beer lines, cleanliness and overall presentation.
- Ensuring high standards of food safety, hygiene, health & safety and licensing compliance are maintained at all times.
- Assisting with training, coaching and development of team members.
- Supporting effective communication between departments including housekeeping, maintenance, reception and kitchen teams.
- Ensuring all operational procedures and security processes are followed correctly.
- Taking ownership of problems and finding solutions quickly and effectively.
- Conducting show rounds and supporting wider hotel operations when required.
- Helping create a positive, motivated and collaborative team environment.
Your experience and skills include
- Previous experience in hospitality
- A passion for delivering exceptional guest service
- Strong leadership and communication skills
- A flexible and positive “can do” attitude
- Ability to prioritise and organise workload in a fast-paced environment
- Confidence leading and motivating a team
- Good problem-solving skills and attention to detail
- Commercial awareness with the ability to identify sales opportunities
- Knowledge of food safety, hygiene and licensing regulations
- Fluency in English is essential; additional languages are a plus
Your team and working environment
You will be a key part of our hotel leadership team and one of the faces of the hotel brand. This is a hands-on role where no two days are the same. You’ll work closely with all departments to create a welcoming, fun and professional environment for both guests and team members alike. This role includes a mixture of early and late shifts, including weekends and bank holidays.
Job Types: Full-time, Permanent
Schedule: All Public Holidays Monday to Sunday Overtime Weekend availability Shift Pattern
Work authorisation: United Kingdom (required) – we do not offer sponsorship
Work Location: In person
Multi-skilled Guest Services Shift Leader in Liverpool employer: AccorHotel
At ibis Styles Liverpool Centre Dale Street, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates individuality and creativity. As a Multi-skilled Guest Services Shift Leader, you'll not only lead a dynamic team in delivering exceptional guest experiences but also benefit from extensive employee growth opportunities, including learning programmes and discounted stays at Accor hotels worldwide. With our prime location in the heart of Liverpool, you’ll enjoy a unique blend of professional development and the chance to explore the rich cultural tapestry of this iconic city.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-skilled Guest Services Shift Leader in Liverpool
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the unique features of ibis Styles Liverpool, like its quirky decor and local attractions. This way, you can impress during interviews by showing your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or busy service periods. Practising these scenarios will help you shine in interviews and show that you’re ready to lead with energy and passion.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Multi-skilled Guest Services Shift Leader in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to sprinkle in a bit of your unique flair. Remember, we’re all about embracing quirks and individuality!
Tailor Your Application:Make sure to tailor your application to the role of Multi-skilled Guest Services Shift Leader. Highlight your relevant experience in hospitality and how it aligns with our mission to create memorable guest experiences. We love seeing how you connect your skills to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to highlight your key achievements and skills that make you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis Styles Liverpool Centre Dale Street. Familiarise yourself with their unique offerings, like the quirky decor and the local attractions. This will not only show your enthusiasm but also help you connect your experience to what they value.
✨Showcase Your Leadership Skills
As a Multi-skilled Guest Services Shift Leader, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully led a team or resolved guest issues. Highlight your ability to motivate others and create a positive environment.
✨Emphasise Guest Experience
The role is all about creating memorable guest experiences. Be ready to discuss how you’ve gone above and beyond for guests in previous roles. Share specific stories that illustrate your commitment to exceptional service and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
