At a Glance
- Tasks: Be the friendly face of our spa, managing bookings and ensuring a top-notch experience for guests.
- Company: Join Old Thorns Hotel & Resort, part of the Accor network with a focus on responsible hospitality.
- Benefits: Enjoy free meals, discounts on spa treatments, and a variety of learning opportunities.
- Other info: Work in a stunning countryside setting with great career development potential.
- Why this job: Perfect for beauty lovers wanting to connect with customers in a vibrant spa environment.
- Qualifications: Experience in a similar role is a plus; strong communication and organisational skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Old Thorns Hotel & Resort is a four‑star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments. This role is perfect for someone who loves the industry but prefers to step away from full‑time hands‑on work, while remaining happy to assist with treatments when needed. You will be required to work every other weekend as part of the rota.
Main Responsibilities:- To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
- To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
- To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
- To support spa reception as required to ensure customer service levels are maintained throughout the department
- Must hold a valid Right to Work in the UK
- Previous experience within a similar role is advantageous
- Excellent interpersonal and communication skills
- Highly organised and able to work to deadlines
- Able to work under pressure
- Excellent administrative skills with strong IT skills
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on‑site parking
- Long Service Awards & Long Service Holiday Entitlement
- Employee Recognition Programmes
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on‑site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel‑Run events (including our Tribute Nights!)
Spa Receptionist in Liphook employer: AccorHotel
Old Thorns Hotel & Resort is an exceptional employer, offering a unique blend of professional growth and a supportive work culture in the stunning Hampshire countryside. As part of the Accor network, employees benefit from extensive learning and development opportunities, alongside perks such as discounts on spa treatments, food and beverage, and hotel stays. Join us to make a meaningful impact in a vibrant environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Liphook
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A warm introduction can make all the difference when you're trying to land that Spa Receptionist role.
✨Tip Number 2
Show your personality! When you get the chance for an interview, let your passion for beauty and wellness shine through. Remember, they’re looking for someone who embodies the Heartist® spirit, so be genuine and engaging.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! During interviews, you might be asked situational questions. Think about how you would handle various customer service scenarios in a spa setting, and be ready to share your thoughts.
We think you need these skills to ace Spa Receptionist in Liphook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for beauty and wellness. A warm and friendly tone can make a big difference.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in the beauty or wellness industry. We love seeing how your skills align with our values and the role of Spa Receptionist, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Old Thorns Hotel & Resort!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research Old Thorns Hotel & Resort and the Accor network. Understand their values, especially their commitment to responsible hospitality. This will help you align your answers with their vision and show that you're genuinely interested in being a part of their team.
✨Showcase Your Interpersonal Skills
As a Spa Receptionist, excellent communication is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your ability to create a warm and welcoming atmosphere, as this is crucial for making a positive impact on guests.
✨Demonstrate Organisational Skills
Being highly organised is essential for this role. Bring along a planner or notes that outline how you manage your time and tasks effectively. You might even want to share a specific instance where your organisational skills led to a successful outcome, especially in a busy environment.
✨Be Ready to Discuss Flexibility
Since the role requires working every other weekend, be prepared to discuss your availability and willingness to adapt to the rota. Emphasise your enthusiasm for the role and how you can contribute to maintaining high customer service levels, even during peak times.
