At a Glance
- Tasks: Lead a dynamic hotel team and elevate guest experiences every day.
- Company: Join the Accor network, a leader in responsible hospitality.
- Benefits: Enjoy free meals, on-site parking, discounts, and 28 days holiday.
- Other info: Access to extensive learning opportunities and employee recognition programmes.
- Why this job: Make a real impact in a beautiful countryside setting while developing your career.
- Qualifications: Previous hotel experience and a passion for guest satisfaction are essential.
The predicted salary is between 40000 - 50000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We are looking for a driven, people-first Hotel Manager to take full ownership of our Resort – leading the team and elevating the guest experience.
Main Responsibilities- Overall day-to-day leadership of hotel operations, including front office, housekeeping, food & beverage, maintenance, culinary, health club & spa, duty manager - guest services
- Implementation and monitoring of brand/service standards, SOP's
- Support Accor and Mövenpick system implementations
- Revenue optimisation & maximisation, cost control, P&L and payroll accountability
- Team development, rostering optimisation / operational efficiencies across departments, performance management
- Health & safety, compliance management, support and lead Green Key Certification, deliver high consistent guest expectations satisfaction - (RPS) ownership
- Strategic input on property improvements, CAPEX, all other key management support functions
- Previous premium hotel experience is essential.
- Hospitality Management experience - familiarity of a resort would be advantageous.
- A strong commercial acumen with a track record of meeting or exceeding revenue & profitability targets.
- Passion for creating memorable guest experiences with a meticulous eye for detail.
Old Thorns Company Benefits:
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on-site parking
- Long Service Awards & Long Service Holiday Entitlement
- Employee Recognition Programmes
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on-site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
Hotel Manager in Liphook employer: AccorHotel
Old Thorns Hotel & Resort is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being in the stunning Hampshire countryside. With a commitment to responsible hospitality, team members enjoy numerous benefits including free meals, on-site parking, and extensive learning opportunities, all while contributing to memorable guest experiences in a supportive environment. Join us to grow your career in a place where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in Liphook
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Hotel Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Show up at industry events or local meet-ups. Engaging with others in person can really help you stand out. Plus, it’s a great way to learn about the latest trends and make valuable contacts that could lead to your next job.
✨Tip Number 3
Don’t underestimate the power of social media! Follow companies you’re interested in, engage with their posts, and showcase your passion for hospitality. This can put you on their radar and show them you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining our fantastic team at Old Thorns Hotel & Resort.
We think you need these skills to ace Hotel Manager in Liphook
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through. We want to see how much you care about creating memorable experiences for guests and how you embody the Heartist® spirit.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hotel management. We love seeing specific examples of how you've led teams or improved guest satisfaction in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Old Thorns Hotel & Resort.
How to prepare for a job interview at AccorHotel
✨Know Your Stuff
Before the interview, dive deep into the hotel’s operations and values. Familiarise yourself with their brand standards and the Accor network. This will show that you’re not just interested in the role but also genuinely care about the company’s mission and how you can contribute.
✨Showcase Your People Skills
As a Hotel Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your people-first approach. Highlight any specific instances where you elevated guest experiences through effective team leadership.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life hotel management scenarios. Think about how you would handle guest complaints, optimise revenue, or implement new systems. Practising these responses will help you demonstrate your problem-solving skills and strategic thinking.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for creating memorable guest experiences shine through. Share stories that illustrate your attention to detail and commitment to service excellence. This will resonate well with the interviewers, as they are looking for someone who embodies the Heartist® philosophy.
