At a Glance
- Tasks: Welcome guests, provide top-notch service, and maintain a clean health club environment.
- Company: Join the vibrant Accor network at Old Thorns Hotel & Resort.
- Benefits: Free meals, discounts, 28 days holiday, and loads of learning opportunities.
- Other info: Flexible shifts with great career growth potential in hospitality.
- Why this job: Be part of a team that creates memorable experiences in a stunning countryside setting.
- Qualifications: Friendly attitude, good communication skills, and a passion for health and fitness.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
We are looking to recruit a Health Club Assistant to join the team at our Elevation Health Club within the Old Thorns Hotel & Resort.
Main Responsibilities:- To greet guests and members in a polite and friendly manner
- To deliver the highest standards of customer service at all times
- To assist on the reception desk
- To perform pool tests and hourly checks
- To ensure all queries relating to health club are dealt with in a professional manner
- To assist in the membership recruitment process
- To undertake shift procedures in the correct manner
- To maintain a thorough working knowledge of the company booking/IT system
- To assist with ensuring the Health Club is well presented at all times, that high standards of cleanliness are maintained and undertake routine tasks as needed
- Possess good communication skills and have a friendly and professional manner
- Be able to deliver a high standard of customer service
- Be able to work early and late shifts, and over the weekend
- Be able to work under pressure
- An interest in the Health and Fitness industry is advantageous
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on-site parking
- Long Service Awards & Long Service Holiday Entitlement
- Employee Recognition Programmes
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on-site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
Health Club Assistant in Liphook employer: AccorHotel
Old Thorns Hotel & Resort is an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With a stunning countryside location, employees benefit from extensive learning and development opportunities, generous perks such as free meals and discounts on various services, and a commitment to responsible hospitality that makes every day meaningful. Join us to be part of a team that not only prioritises customer satisfaction but also fosters personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Assistant in Liphook
✨Tip Number 1
Get to know the company culture! Before your interview, check out Old Thorns Hotel & Resort's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being a Heartist®.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of examples from your past experiences where you went above and beyond for someone. This will help you shine during the interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression and shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a nice touch that reflects the positive impact you want to create!
We think you need these skills to ace Health Club Assistant in Liphook
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the health and fitness industry. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Health Club Assistant role specifically. Highlight any relevant experience or skills that match the job description, like customer service or communication skills. This shows us you’re serious about joining our team!
Keep It Professional:While we love a bit of personality, remember to keep your application professional. Use clear language, check your spelling and grammar, and format your application neatly. First impressions count, and we want to see that you care!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Old Thorns Hotel & Resort and its values. Understand their commitment to responsible hospitality and how they create memorable experiences for guests. This knowledge will help you align your answers with their mission and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
As a Health Club Assistant, delivering top-notch customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly and professional manner, as well as your ability to handle queries effectively. This will demonstrate that you can embody the Heartist® spirit they’re looking for.
✨Be Ready for Practical Questions
Expect questions that assess your ability to perform specific tasks related to the role, like pool tests or maintaining cleanliness standards. Brush up on any relevant knowledge you have about health club operations and be prepared to discuss how you would handle various scenarios. This shows you’re ready to jump right in!
✨Express Your Passion for Health and Fitness
Since an interest in the health and fitness industry is advantageous, make sure to convey your enthusiasm during the interview. Share any personal experiences or goals related to fitness and wellness. This will not only reflect your passion but also indicate that you’ll be a motivated and engaged member of the team.
