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- Tasks: Support golf operations, ensuring exceptional service and seamless guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a passionate team and elevate the luxury golf experience for guests.
- Qualifications: 2+ years in golf operations or luxury hospitality, with strong guest service skills.
- Other info: Be part of a unique culture and work with extraordinary people.
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.
Your purpose will be: To support the leadership of the Golf Operations team by ensuring the seamless preparation, presentation, and operation of all golf-related areas at Fairmont Cheshire The Mere. The Senior Golf Operations Assistant plays a key role in elevating the guest journey, maintaining exceptional service standards, and supporting the operational and commercial success of the golf offering.
Job Description:
- Participate in the preparation, set-up, and maintenance of the golf course and all associated areas in line with Fairmont brand standards.
- Oversee the daily readiness of the golf shop, ensuring immaculate presentation, accurate merchandising, and operational efficiency.
- Support the Golf Operations Manager and Duty Manager by maintaining full awareness of daily and weekly business levels, events, and operational priorities.
- Lead by example in delivering an exceptional guest journey across all golf touchpoints, ensuring a warm, polished, and professional service style.
- Ensure accurate use of the tee-sheet system, maximising sales opportunities, guest flow, and product awareness.
- Encourage and promote on-course and clubhouse F&B offerings, driving revenue and enhancing the guest experience.
- Demonstrate full knowledge of membership categories, pricing structures, policies, and member benefits, providing confident and accurate guidance.
- Support membership retention and acquisition, engaging with prospective members and nurturing existing relationships.
- Maintain high standards of cleanliness, organisation, and presentation across the golf shop, retail displays, and operational areas.
- Ensure all cash handling procedures are followed accurately, securely, and in line with company policy.
- Provide guidance and informal leadership to Golf Operations Assistants, supporting training, task allocation, and daily workflow.
- Assist with the coordination of golf events, tournaments, and group bookings, ensuring smooth execution and guest satisfaction.
- Monitor stock levels, support retail ordering, and maintain accurate inventory records.
- Respond promptly to guest enquiries and concerns, delivering confident service recovery where required.
- Uphold Fairmont grooming, conduct, and service standards at all times.
- Demonstrate flexibility and multi-skilling, supporting additional tasks as required to meet guest and operational needs.
Qualifications:
- Minimum 2 years’ experience in golf operations, golf retail, or luxury guest-facing hospitality.
- Previous experience mentoring or supporting junior team members strongly preferred.
- Strong understanding of golf etiquette, course flow, and the luxury golf guest journey.
- Experience using tee-sheet or booking systems with high accuracy and operational awareness.
- Exceptional guest service skills, with confidence engaging high-expectation members and guests.
- Proactive sales mindset, with the ability to promote memberships, retail products, and F&B offerings.
- Impeccable personal presentation, reflecting Fairmont’s 5-star brand standards.
- Strong organisational skills, with the ability to prioritise tasks in a dynamic environment.
- Cash handling experience with accuracy and integrity.
- A passion for golf and luxury hospitality, with a commitment to delivering exceptional experiences.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Senior Golf Operations Asisstant in Knutsford employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Golf Operations Asisstant in Knutsford
✨Tip Number 1
Get to know the golf scene in Knutsford! Familiarise yourself with local courses and events. This will not only help you engage confidently with guests but also show your passion for the role.
✨Tip Number 2
Network like a pro! Attend local golf events or join community groups. Building relationships can lead to insider info about job openings and give you a leg up when applying.
✨Tip Number 3
Practice your guest engagement skills. Role-play scenarios with friends or family to boost your confidence. Remember, delivering exceptional service is key to standing out in this luxury environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Fairmont Cheshire, The Mere.
We think you need these skills to ace Senior Golf Operations Asisstant in Knutsford
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let your love for golf shine through! Share any relevant experiences or stories that highlight your enthusiasm for the sport and how it connects to luxury hospitality.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you can elevate the guest journey at Fairmont Cheshire, The Mere!
Highlight Your Guest Service Skills: Exceptional service is key in this role, so be sure to include examples of how you've gone above and beyond for guests in previous positions. We love to see candidates who understand the importance of a polished and professional service style.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at AccorHotel
✨Know Your Golf Etiquette
Brush up on your golf etiquette and course flow before the interview. Being able to confidently discuss these topics will show that you understand the luxury golf experience and can engage with high-expectation guests.
✨Showcase Your Guest Service Skills
Prepare examples of how you've delivered exceptional guest service in previous roles. Highlight situations where you went above and beyond to enhance a guest's experience, as this aligns perfectly with Fairmont's commitment to luxury hospitality.
✨Familiarise Yourself with the Brand
Research Fairmont Cheshire, The Mere, and its offerings. Understanding their brand standards and unique selling points will help you articulate how you can contribute to maintaining their exceptional service and operational success.
✨Demonstrate Leadership Qualities
Think of instances where you've mentored or supported junior team members. Be ready to discuss your leadership style and how you can guide others in delivering a polished and professional service, which is crucial for the Senior Golf Operations Assistant role.
