At a Glance
- Tasks: Ensure smooth hotel operations overnight while providing exceptional guest service.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Other info: Work with extraordinary people in a unique culture and enjoy career growth.
- Why this job: Join a dynamic team and make unforgettable moments for guests at a 5-star hotel.
- Qualifications: Experience in luxury hotels, strong numerical skills, and excellent communication.
The predicted salary is between 22000 - 26000 € per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: Are you someone who comes alive when the rest of the world is asleep? Do you enjoy working as a team, tackling challenges, and keeping things running smoothly behind the scenes? We’re currently looking for a Night Auditor to join our Front Office team at Fairmont Cheshire The Mere. This varied role blends guest service, operations, and financial accuracy, ensuring the hotel operates seamlessly overnight while setting everything up for the day ahead. During your shift, you’ll act as the main point of contact for guests, support the overall running of the hotel, and carry out key end-of-day financial tasks.
Job Description:
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems.
- Acting as the main point of contact for guest queries, late arrivals and early departures.
- Preparing guest accounts and ensuring all financial transactions are accurate.
- Carrying out regular security checks across the property to ensure guest and staff safety.
- Handling calls, reservations enquiries and guest requests during the night.
- Supporting other departments where needed to ensure exceptional service at all times.
Qualifications:
- Front office experience within a luxury hotel setting.
- Strong numerical skills for accurate night audits.
- Exceptional communication suited to a 5‑star guest experience.
- Ability to work independently as the overnight hotel representative.
- Knowledge of hotel systems including PMS and POS.
- High attention to detail in all guest and financial tasks.
- Strong security awareness during property checks.
- Availability for night shifts at Fairmont Cheshire The Mere.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Night Auditor in Knutsford employer: AccorHotel
Fairmont Cheshire, The Mere is an exceptional employer that offers a unique blend of luxury hospitality and a supportive work culture in the picturesque setting of Knutsford, Cheshire. Employees enjoy exclusive discounts, competitive salaries, and comprehensive training and development opportunities, all while being part of a dedicated team committed to delivering outstanding guest experiences. With a focus on employee well-being and growth, working here means being part of a vibrant community that values excellence and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Knutsford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role at Fairmont Cheshire.
✨Tip Number 2
Be ready for the night shift! Since this role is all about working when others are asleep, make sure you’re prepared to discuss your experience with night operations and how you handle challenges during those hours. Show us you thrive in the quiet!
✨Tip Number 3
Practice your guest interaction skills! As the main point of contact during the night, you’ll need to demonstrate exceptional communication. Role-play common guest scenarios with a friend to boost your confidence before the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Fairmont Cheshire team. Don’t miss out on this opportunity!
We think you need these skills to ace Night Auditor in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating unforgettable moments for our guests at Fairmont Cheshire, The Mere.
Highlight Relevant Experience:Make sure to mention any front office or hotel experience you've got, especially in luxury settings. We’re looking for someone who can hit the ground running, so show us how your skills align with the Night Auditor role.
Be Detail-Oriented:Since this role involves financial accuracy and guest accounts, pay close attention to detail in your application. We appreciate candidates who can demonstrate their strong numerical skills and meticulous nature right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at AccorHotel
✨Know Your Numbers
As a Night Auditor, you'll need strong numerical skills. Brush up on basic accounting principles and be ready to discuss how you've handled financial tasks in previous roles. This will show your potential employer that you can manage the end-of-day audit processes with ease.
✨Showcase Your Guest Service Skills
Exceptional communication is key in a luxury hotel setting. Prepare examples of how you've provided outstanding service to guests, especially during challenging situations. This will demonstrate your ability to be the main point of contact for guests during the night.
✨Familiarise Yourself with Hotel Systems
Knowledge of Property Management Systems (PMS) and Point of Sale (POS) systems is crucial. If you have experience with specific software, mention it. If not, do a bit of research on common systems used in hotels to show your willingness to learn.
✨Highlight Your Attention to Detail
In this role, attention to detail is vital for both guest interactions and financial accuracy. Prepare to discuss instances where your meticulous nature has positively impacted your work, whether through security checks or ensuring accurate guest accounts.
