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- Tasks: Lead and manage all banquet and event operations for a luxury resort.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Other info: Be part of a unique culture with excellent career growth opportunities.
- Why this job: Join a dynamic team and create unforgettable experiences in luxury hospitality.
- Qualifications: 3+ years in a managerial role, preferably in luxury or high-volume settings.
The predicted salary is between 30000 - 40000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: The Meetings and Events Operations Manager oversees all banquet, event, and conference operations, ensuring exceptional service, adherence to brand standards, and strong departmental performance. Working closely with Sales, Culinary, Food & Beverage, and Maintenance teams, this role ensures seamless planning, coordination, and delivery of memorable events.
The position leads and develops the banqueting team, driving service excellence, operational efficiency, and continuous improvement. Responsibilities include financial oversight, inventory control, and effective resource management to maximise revenue and guest satisfaction.
- Lead all Banqueting food and beverage operations, ensuring flawless service and alignment with Fairmont standards.
- Develop and maintain departmental SOPs to ensure consistency, efficiency, and exceptional guest experiences.
- Oversee daily operations with strong floor presence, supporting colleagues and engaging with guests and members.
- Create effective staffing schedules that balance business needs, colleague wellbeing, and financial targets.
- Recruit, train, and develop a talented Banqueting team, fostering a culture of excellence and continuous growth.
- Manage stock, costs, and revenue performance to achieve departmental financial objectives.
- Review products, services, and guest feedback to drive continuous improvement and innovation.
- Monitor industry trends and competitor activity to inform departmental strategy.
- Support forecasting, payroll planning, and financial reporting in line with hotel standards.
- Ensure full compliance with health, safety, hygiene, and statutory requirements, including risk assessments and fire procedures.
- Maintain a safe, immaculate, and well‑presented environment across all Banqueting areas.
- Lead by example, nurturing a strong team spirit and upholding Fairmont values in all interactions.
Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
Qualification in Hospitality Management/Food & Beverage preferred. Additional certification(s) in Food & Beverage will be an advantage.
Experienced in all aspects of restaurant and banquet service. Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results.
Excellent reading, writing and oral proficiency in English language.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Meetings and Events Operations Manager in Knutsford employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meetings and Events Operations Manager in Knutsford
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about your experiences and how you've created memorable moments for guests in the past.
✨Tip Number 3
Research the company culture! Before your interview, dive into Fairmont Cheshire's values and mission. Tailor your responses to show how you align with their commitment to exceptional service and team spirit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fairmont family. Let's make it happen!
We think you need these skills to ace Meetings and Events Operations Manager in Knutsford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role and the chance to create unforgettable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Meetings and Events Operations Manager position. Highlight your relevant experience in managing events and leading teams, and don’t forget to mention any specific achievements that align with our luxury standards.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to connect your skills and experiences directly to the responsibilities listed in the job description, and show us how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Fairmont family!
How to prepare for a job interview at AccorHotel
✨Know Your Venue
Before the interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with its facilities, services, and recent events. This will not only show your genuine interest but also help you tailor your answers to align with their values and standards.
✨Showcase Your Leadership Skills
As a Meetings and Events Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight how you foster a culture of excellence and continuous growth.
✨Understand Financial Management
Since financial oversight is a key part of the role, brush up on your knowledge of budgeting, inventory control, and revenue management. Be ready to discuss how you've previously maximised revenue while ensuring guest satisfaction, as this will demonstrate your capability in managing the department's financial objectives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific instances where you've had to adapt quickly or innovate to meet guest needs, and be prepared to explain your thought process and the outcomes.