At a Glance
- Tasks: Provide hands-on IT support and assist with hotel maintenance operations.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, training opportunities, and 28 days holiday.
- Other info: Be part of a unique culture with opportunities for growth and development.
- Why this job: Join a dynamic team and contribute to creating unforgettable guest experiences.
- Qualifications: Technical knowledge in IT support and excellent communication skills required.
The predicted salary is between 20790 - 25410 £ per year.
Company Description
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be:
The purpose of this role is to be responsible in assisting the Chief Engineer and IT Manager in the effective and efficient execution of their duties. This position will assist with the efficient operation of the hotel property, its equipment and maintenance repair services. Alongside providing hands-on, day-to-day technical IT support to all departments, covering desktop, network and hotel operating systems, and escalating complex faults to the IT Manager.
Job Description
- Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments.
- Acting as the first point of contact for IT faults across all departments, diagnosing and resolving desktop, laptop, printer, mobile device and peripheral issues, spanning both software and hardware.
- Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner.
- Creating and administering user accounts, passwords and access privileges within IT systems as necessary.
- Carrying out basic network support and troubleshooting, including switches, wireless access points, structured cabling, guest and back-of-house Wi-Fi and connectivity faults, escalating to the IT Manager or third-party providers where required.
- Building, configuring and deploying PCs, laptops, tills and other end-user devices, and maintaining operating system and security patching in line with brand standards.
- Providing day-to-day support for core hotel systems (for example PMS, POS, telephony and guest Wi-Fi), liasing with system vendors on technical faults.
- Maintaining continuity of IT service during the IT Manager’s absence, handling routine technical issues independently and escalating anything beyond scope.
- Maintaining an inventory of all equipment, software, and software licenses.
- Monitoring all requests for maintenance work giving priority to emergencies, health and safety and guest/member affected work.
- Liasing with suppliers and contactors to gain quotes for scheduled and ad-hoc tasks.
- Producing and maintaining administrative processes to ensure the efficient running of the department.
- Compiling and updating Standard Operating Procedures.
- Assisting in the Planning and organizing maintenance work daily/weekly/monthly, whilst incorporating planned preventative maintenance. Ensuring the execution and achievement of the hotel's preventive maintenance program.
- Producing and updating Risk Assessments as required.
Qualifications
- Technically capable, with a working knowledge of network fundamentals (LAN/WAN, switches, wireless access points, structured cabling, TCP/IP, DHCP and DNS) and the ability to carry out basis network troubleshooting.
- Demonstrate experience of PC and desktop troubleshooting in a Windows environment, including hardware faults, operating system issues, printers, peripherals and mobile devices.
- Working knowledge of user account administration (for example Microsoft 365 and Active Directory), password and access management.
- Ability to use, support and advise others on the use of in house IT systems, ideally including hospitality systems such as PMS and POS.
- Able to work independently, prioritise technical faults by business impact and know when to escalate.
- Previous experience of Contract Management and Procurement.
- Knowledge of BMS Trend System.
- Excellent communication and customer service abilities, with proficiency in written and spoken English.
- Highly organised and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail.
- Results-oriented with a commitment to operational excellence, safety, and service quality.
- Demonstrates professionalism, integrity, and a collaborative approach.
- Ability to perform effectively in a fast-paced environment while remaining calm and focused.
- Proactive, solution-focused, and able to motivate and inspire others.
- Maintains a professional appearance and demeanor consistent with brand standards.
Additional Information
What is in it for you?
- Exclusive Discounts:
- Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
IT & Maintenance Support Administrator in Knutsford employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land IT & Maintenance Support Administrator in Knutsford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AccorHotel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AccorHotel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AccorHotel!
✨Direct Apply to AccorHotel
Let's not forget to apply directly through the AccorHotel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Maintenance Support Administrator in Knutsford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AccorHotel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AccorHotel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AccorHotel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
