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- Tasks: Supervise housekeeping operations, ensuring luxury standards and impeccable guest experiences.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Be part of a unique culture with excellent career growth potential.
- Why this job: Join a passionate team and create unforgettable moments for guests in a luxury setting.
- Qualifications: 2 years in housekeeping, supervisory experience, and strong attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: To oversee the daily housekeeping operations on assigned floors, ensuring every guest space reflects the elegance, serenity, and exceptional standards of Fairmont Cheshire, The Mere. The Floor Supervisor leads the housekeeping team with confidence and meticulous attention to detail, ensuring immaculate presentation, seamless service delivery, and a consistently luxurious environment that enhances every guest’s stay.
Job Description
- Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards
- Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation
- Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations
- Lead by example, maintaining a polished, professional presence throughout the hotel
- Ensure timely completion of room assignments, managing productivity and service flow
- Provide coaching, guidance, and on-the-job training to room attendants and housekeeping colleagues
- Respond promptly to guest requests, ensuring personalised and anticipatory service
- Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction
- Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment
- Support service recovery, addressing guest concerns with discretion and professionalism
- Maintain accurate records of room status, maintenance issues, and housekeeping reports
- Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times
- Uphold health, safety, and hygiene procedures, including COSHH and manual-handling guidelines
- Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities
- Assist with onboarding and training of new team members
- Promote a positive, collaborative, and guest-focused team culture
- Ensure lost-and-found procedures are followed accurately and securely
- Support additional tasks as required by the Housekeeping leadership team
Qualifications
- 2 years’ experience in housekeeping, ideally within a luxury hotel environment
- Previous supervisory or team-leading experience strongly preferred
- Strong communication and interpersonal skills with a polished, professional presence
- Exceptional attention to detail and commitment to maintaining luxury standards
- Knowledge of housekeeping procedures, room presentation, and cleaning standards
- Understanding of UK health & safety regulations, including COSHH
- Strong organisational and time-management skills
- Ability to lead, motivate, and support a diverse team
- Basic IT skills for housekeeping systems and reporting
- A passion for luxury hospitality and delivering exceptional guest experiences
Additional Information
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Housekeeping Supervisor in Knutsford employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Knutsford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values and what makes them stand out in luxury hospitality. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and leadership. Think about your past experiences and how they align with the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your personality! During the interview, let your passion for luxury hospitality shine through. Share stories that highlight your attention to detail and commitment to exceptional service. Remember, they want to see how you can contribute to their guest-focused culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Fairmont team. Don’t forget to follow up after your interview – a quick thank you email can go a long way!
We think you need these skills to ace Housekeeping Supervisor in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your commitment to exceptional service and attention to detail. We want to see how you can contribute to the unforgettable moments we create for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Housekeeping Supervisor role. Highlight relevant experience in housekeeping and any supervisory roles you've held. We appreciate candidates who take the time to align their skills with what we’re looking for at Fairmont Cheshire, The Mere.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our extraordinary team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere. Understand their values, what makes them stand out in luxury hospitality, and their commitment to exceptional service. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight your ability to motivate others and maintain high standards, as this is crucial for the role.
✨Demonstrate Attention to Detail
Given the emphasis on immaculate presentation at Fairmont, be ready to discuss how you ensure cleanliness and attention to detail in your work. You might want to share specific instances where your meticulous nature made a difference in guest satisfaction or operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think about potential scenarios you might face as a supervisor and how you would address them. This will show your readiness to uphold the luxury standards expected at Fairmont.