At a Glance
- Tasks: Deliver exceptional service and guide guests through our food and beverage offerings.
- Company: Join the luxurious Fairmont Cheshire, The Mere, a top destination in North-West England.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Work in a dynamic environment with extraordinary colleagues and growth potential.
- Why this job: Be part of a unique team creating unforgettable experiences in 5-star hospitality.
- Qualifications: 1-2 years experience in luxury hospitality and a passion for exceptional service.
The predicted salary is between 22000 - 26000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Your purpose will be: To deliver warm, polished and memorable service by confidently guiding guests through our food and beverage offering, maintaining impeccable presentation, and upholding the high standards and signature style expected at The Club Lounge.
Job Description
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Assisting guests regarding menu choices in an informative and enthusiastic way.
- Taking reservations with all required details in a welcoming and friendly manner.
- Boosting our revenue through upselling and other creative initiatives.
- Sharing knowledge of offering, promotions, preparation, general Gordon Ramsay Restaurant knowledge.
- Following all health & safety policies when handling food and beverage.
- Carrying out administrative duties, including printing menus and managing stationary requisitions.
Qualifications
- 1-2 years serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5-star hospitality and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems ’in the moment’.
- Ability to always remain calm and courteous.
- Ability to work well under pressure in a fast paced and changing environment.
- Able to work collaboratively as part of a team.
- Willing to work in rotating shifts including weekends and public holidays.
- Excellent knowledge of spoken and written English.
Additional Information
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Host - Club Lounge in Knutsford employer: AccorHotel
Fairmont Cheshire, The Mere is an exceptional employer that prides itself on delivering 5-star luxury hospitality in a stunning Cheshire countryside setting. With a strong focus on employee development, competitive benefits, and a unique team culture, staff enjoy exclusive discounts, training opportunities, and the chance to work alongside extraordinary colleagues dedicated to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Host - Club Lounge in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the layout, the dining options, and the vibe. This will help you feel more confident and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your service skills! Since this role is all about delivering exceptional hospitality, think of scenarios where you can showcase your ability to upsell or handle guest queries. Role-play with a friend or family member to get comfortable with the flow of conversation.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Fairmont Cheshire, The Mere. This insider info can give you an edge during your interview and help you understand the company culture better.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our extraordinary team at Fairmont Cheshire, The Mere.
We think you need these skills to ace Host - Club Lounge in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star hospitality shine through! Share specific experiences that highlight your understanding of exceptional service and how you’ve gone the extra mile for guests in the past.
Be Personable and Engaging:Remember, we’re looking for someone who can build rapport with guests. Use a friendly tone in your application and include anecdotes that showcase your ability to connect with people and create memorable experiences.
Highlight Relevant Experience:Make sure to detail any previous serving or hosting roles you've had, especially in luxury environments. We want to see how your background aligns with the high standards we uphold at The Club Lounge.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our extraordinary team at Fairmont Cheshire, The Mere.
How to prepare for a job interview at AccorHotel
✨Know the Venue Inside Out
Before your interview, take some time to research Fairmont Cheshire, The Mere. Familiarise yourself with their services, dining options, and the overall atmosphere. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Skills
Prepare examples from your previous experience that highlight your ability to deliver exceptional service. Think about times when you went above and beyond for a guest or handled a challenging situation with grace. This is your chance to shine!
✨Practice Upselling Techniques
Since the role involves upselling, brush up on your sales techniques. Be ready to discuss how you would recommend menu items or promotions to guests. You could even role-play with a friend to get comfortable with this aspect of the job.
✨Emphasise Teamwork and Adaptability
The hospitality industry thrives on teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated effectively in a fast-paced environment, and highlight your ability to stay calm under pressure.
