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- Tasks: Supervise Front Office operations and ensure exceptional guest experiences.
- Company: Fairmont Cheshire, The Mere - a luxury destination in Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Why this job: Join a team dedicated to delivering unforgettable luxury hospitality.
- Qualifications: 1-2 years in Front Office or luxury hospitality with supervisory experience.
- Other info: Be part of a unique culture and work with extraordinary people.
The predicted salary is between 28800 - 43200 Ā£ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be to support the seamless, elegant, and highly personalised operation of the Front Office at Fairmont Cheshire The Mere. The Front Office Supervisor ensures every guest arrival, departure, and interaction reflects the sophistication and warmth of Fairmont service. Through confident leadership, exceptional attention to detail, and a commitment to anticipatory hospitality, this role upholds the highest standards of luxury while guiding the team to deliver consistently exceptional guest experiences.
Responsibilities
- Deliver a refined, welcoming, and polished arrival experience that embodies Fairmont's luxury standards.
- Supervise daily Front Office operations, ensuring smooth checkāins, checkāouts, and lobby flow.
- Support the Front Office Manager in leading, coaching, and developing the reception team.
- Maintain a strong, visible presence in the lobby, offering assistance and anticipating guest needs.
- Handle guest enquiries, concerns, and service recovery with professionalism and discretion.
- Oversee daily shift procedures, ensuring accuracy in billing, cashiering, and room allocations.
- Coordinate with Housekeeping, Guest Relations, Spa, and F&B to ensure seamless communication and guest satisfaction.
- Monitor VIP arrivals, special requests, and personalised preferences to elevate the guest journey.
- Conduct shift briefings to share operational updates, VIP information, and service priorities.
- Ensure all Front Office colleagues uphold Fairmont grooming, communication, and service standards.
- Maintain accuracy of guest profiles, preferences, and loyalty programme engagement.
- Support training initiatives to enhance service culture and operational excellence.
- Assist with rota planning, task delegation, and team scheduling.
- Ensure compliance with health, safety, and security procedures in line with UK legislation.
- Maintain a high level of product knowledge, including room categories, hotel facilities, and local area insights.
- Uphold Fairmont's brand values in every interaction, fostering a warm and sophisticated guest environment.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
- Minimum 1ā2 years' experience in Front Office or luxury hospitality.
- Previous supervisory or teamāleading experience desirable.
- Strong communication and interpersonal skills with a polished, professional presence.
- Experience with hotel systems such as Opera PMS preferred.
- Excellent organisational skills and meticulous attention to detail.
- Strong problemāsolving and serviceārecovery abilities.
- Confident handling billing, payments, and guest accounts.
- Understanding of UK hospitality standards, health & safety, and GDPR requirements.
- Additional languages advantageous for an international clientele.
Additional Information
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount.
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team ā our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Front Office Supervisor in Knutsford employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Front Office Supervisor in Knutsford
āØTip Number 1
Get to know the company! Before your interview, do a bit of research on Fairmont Cheshire, The Mere. Understand their values and what makes them stand out in luxury hospitality. This will help you tailor your responses and show that you're genuinely interested.
āØTip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be interacting with guests and your team all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
āØTip Number 3
Dress to impress! First impressions matter, especially in luxury hospitality. Make sure you look polished and professional for your interview. It shows that you respect the role and the companyās standards.
āØTip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, itās a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Front Office Supervisor in Knutsford
Some tips for your application š«”
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and what makes you excited about joining our team at Fairmont Cheshire.
Tailor Your Application: Make sure to tailor your application specifically for the Front Office Supervisor role. Highlight your relevant experience in luxury hospitality and any supervisory roles you've held. We love seeing how your skills align with our values and the responsibilities of the position.
Be Detail-Oriented: Attention to detail is key in our industry. Double-check your application for any typos or errors before submitting it. A polished application reflects the high standards we uphold at Fairmont Cheshire, so make sure itās as refined as our guest experiences!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets to us quickly and efficiently. Plus, youāll find all the information you need about the role and our amazing team!
How to prepare for a job interview at AccorHotel
āØKnow the Brand Inside Out
Before your interview, dive deep into Fairmont's values and what sets them apart in luxury hospitality. Familiarise yourself with their service standards and recent news about the resort. This will not only show your genuine interest but also help you align your answers with their expectations.
āØShowcase Your Leadership Skills
As a Front Office Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your coaching style and how you ensure exceptional guest experiences through your leadership.
āØAnticipate Guest Needs
Think about how you can elevate the guest experience at Fairmont Cheshire. During the interview, share specific strategies you've used in the past to anticipate guest needs and handle service recovery. This will showcase your proactive approach and commitment to luxury service.
āØPractice Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face at the Front Office, such as handling a guest complaint or coordinating with other departments. This will help you feel more prepared and polished during the actual interview.
