At a Glance
- Tasks: Lead the Commercial Strategy team to drive revenue growth and optimise hotel profits.
- Company: Fairmont Cheshire, The Mere - a luxury resort in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and unique team culture.
- Other info: Opportunity for training, development, and working with extraordinary people.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: 2+ years in Revenue Management and a degree in Hotel Management or related field.
The predicted salary is between 56700 - 69300 £ per year.
Company Description
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations.
Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.
Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be
The Director of Revenue Management is responsible for leading the Resort’s Commercial Strategy team in determining strategic vision.
The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image.
The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities.
In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit.
The role plays a critical part in identifying and mentoring RM talent within the hotel.
Job Description
- Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spa, Golf, and other revenue streams.
- Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
- Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
- Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics.
- Drives the annual budget process and produces long term projections, as required.
- Actively participates in ownership conversations and presentations.
- Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
- Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives.
- Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
- Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
- Owns and directs all channel distribution strategies, continuously evaluating new business opportunities and optimizing performance across booking channels.
- Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets.
- Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up-to-date on each partner’s distribution options and extranet maintenance, to ensure optimal display of the hotel.
Evaluates extranet enhancements.
- Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit.
- Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
- Oversees relationship with GRC and Distribution services teams.
- Maintains relationships with local market competitors to keep informed of trends and news.
- Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM, fostering a culture of continuous learning and high performance
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Strong communication skills, both verbal and written
- Dynamic can-do attitude
- Strong analytical skills and attention to detail
- Presents a professional and polished appearance
- Effectively deal with guests and other team members
- Previous reservation experience highly preferred
- Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred
- Possessing the trait of being organized and multi-tasking
- Ability to complete work within given deadlines
- Maintain confidentiality of proprietary information and protect company assets
- Required Education and Experience
- Minimum 2 years of Revenue Management experience
- Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
- Experience within 4- or 5-star hotels, complex properties with multiple outlets, banquets and catering, and/or within similar markets preferred
- Strong understanding of Hotel Operations, Hotel Leadership team experience preferred
- Additional Information
What is in it for you?
• Exclusive Discounts
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- Colleague restaurant
• Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- And last but not least you will get to work with a team of EXTRAORDINARY people
Director of Revenue Management in Knutsford employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Revenue Management in Knutsford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director of Revenue Management in Knutsford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
