At a Glance
- Tasks: Serve food and drinks to guests in their rooms with style and efficiency.
- Company: Join the luxurious Sofitel London St James team, where hospitality meets elegance.
- Benefits: Enjoy competitive pay, discounts, free stays, and amazing perks.
- Other info: Flexible shifts, exceptional training, and a supportive team culture await you.
- Why this job: Be part of creating unforgettable experiences for guests in a vibrant environment.
- Qualifications: Experience in high-end service and a passion for hospitality is essential.
The predicted salary is between 30000 - 40000 £ per year.
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
The In-Room Dining Waitress/Waiter provides the service of food and beverage to all guest rooms, including Mini Bar service, to the standard agreed by Management. Ensures timely and professional delivery of orders, maintains cleanliness of service equipment, and handles guest interactions with courtesy and efficiency. Responsibilities include restocking Mini Bars, accurate billing, and coordination with kitchen and service teams, while adhering to hygiene, safety, and hotel standards.
Responsibilities- Administration
- Ensure punctual attendance and that the correct uniform is worn at all times.
- Check staff appearance and grooming standards before each shift begins.
- Sign in and out for the master key at the beginning and end of each shift.
- Properly hand over any outstanding tasks to the next shift.
- Ensure that all duties listed on the shift checklist are completed or handed over before finishing your shift.
- Financial and Revenue Responsibilities
- Ensure all charges are accurately posted to the correct room numbers when using the system.
- Support the Room Service team in maximising revenue through effective up‑selling.
- Process all Mini Bar charge adjustments on the same day they occur.
- Participate in the department’s monthly stock take as required.
- Ensure sufficient stock levels of food and beverage items (dry goods and cellar) are maintained at all times.
- Guest Service Responsibilities
- Verify all items on the tray or trolley against the bill before delivering to guest rooms.
- Maintain thorough knowledge of the Room Service menu and wine list to confidently advise guests.
- Uphold a high standard of order taking at all times.
- Actively promote and up‑sell all special offers.
Accurately record guest requests and coordinate with the Room Service management team. Anticipate and recognize guest needs to ensure a pleasant and memorable stay. Ensure all equipment and office areas are clean, well‑maintained, and in good working condition. Remain flexible and carry out any reasonable tasks or instructions given by your immediate supervisor. Communicate all guest messages or requests promptly to the appropriate person or department. Handle guest complaints professionally and in line with hotel procedures. Confirm VIP amenities have been delivered to the correct rooms and report any undelivered items to the responsible person. Be available and capable of working all assigned shifts.
Qualifications- Proven experience in food & beverage service within a luxury hotel or high‑end hospitality environment.
- Exceptional communication and interpersonal skills, with a polished and professional demeanour.
- Impeccable attention to detail and a commitment to delivering the highest standards of service.
- Strong ability to anticipate guest needs and provide a personalised, discreet in‑room dining experience.
- Sound knowledge of fine dining service standards, food hygiene, and presentation.
- Confident in using POS systems and handling guest transactions with accuracy and professionalism.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with luxury service demands.
- Competitive Salary, service charge and a loyalty bonus of £1,300 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Employee Assistance Program with 24/7 GP Access – Your well‑being is our priority.
- Social Events and Activities.
In-Room Dining Waiter/Waitress employer: AccorHotel
At Sofitel London St James, we pride ourselves on being an exceptional employer that champions a culture of luxury and playfulness in hospitality. Our commitment to employee growth is reflected in our comprehensive training programmes and the unique benefits we offer, including competitive salaries, discounted stays at Accor properties, and a focus on well-being through our Employee Assistance Program. Join us in creating enchanting experiences for our guests while enjoying a supportive and dynamic work environment that values diversity and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land In-Room Dining Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace In-Room Dining Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
