In Room Dining Waiter

Company Description: Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses, synonymous with luxury, glamour, and extraordinary adventure. This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination, there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

An exceptional opportunity presents itself for an In Room Dining Waiter to join the Food & Beverage Department at Raffles London at the OWO. Reporting into In Room Dining Supervisor, you will be responsible for preparing orders, setting trays, and delivering items to guest rooms in an attentive and efficient manner, assisting with the Mini bar, amenities, and ensuring to provide excellent quality service as per the Hotel Standard Operating Procedure.

Additionally, you will be responsible for maintaining cleanliness at work and guest areas by clearing, collecting, and returning food and beverage items to the proper area. You will also serve food courses and beverages to guests.

Specifically, as the In Room Dining Waiter, your responsibilities will include:

• Setting tables and trays according to the type of food ordered and the hotel's service standards.
• Performing opening and closing procedures established for the department.
• Accurately recording, pre-checking, and picking up all food and beverage orders.
• Checking in with guests to ensure satisfaction with each food course and/or beverage.
• Presenting physical and accurate checks to guests and completing the payment process.
• Having full knowledge of the food & beverage items and their specifications, menu prices, recipes, style of service, and other preferences, with the ability to recommend food & beverage combinations and upsell alternatives.
• Checking with guests regarding the satisfaction of the meal.
• Completing closing duties, including restocking items.
• Maintaining cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Ensuring communication between Kitchen, Order taker, and service team members.
• Monitoring operating supplies, equipment, and reducing spoilage and wastage successfully.
• Being knowledgeable to operate the hotel's point of sales (POS) system, other order taking systems or handheld devices, inventory software, etc.
• Performing any other assigned reasonable duties and responsibilities as requested.

Who are we looking for?

• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Flexibility with shifts as per business demand.
• Be courteous, professional, and provide efficient service.

Qualifications:

• Essential: Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in-room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• Detail-oriented and able to work within a team.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• Desirable: Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information:

Why join our Raffles team? Not only will you be joining one of the world’s best hotels, but you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whilst on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity, and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run, or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.

What are the Raffles Values?

• Respect: We value the needs, ideas, and individuality of others; we treat everyone with fairness and dignity.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Integrity: We build trust through mutual respect and being authentic.
• Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
• Excellence: We make genuine connections and we cherish every opportunity to make the people around us feel special.