In-Room Dining Coordinator, The Savoy Hotel
- Contract
- Job-Category: Food & Beverage
- Job Type: Temporary
- Job Schedule: Casual
The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
Department: IRD Food & Beverage
Inspired and Supported by: In Room Dining Manager
Salary: £18.70 per hour including service charge (0-hour Casual contract)
Your purpose will be:
As a inroom dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.
Accountabilities
- Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
- Printing daily reports.
- Updating VIP list.
- Assisting the department with any other administration and any other duties as and when requested.
- Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognising repeat guests and following standard procedures.
Key Responsibilities & Contribution
- Answering all telephone calls and prioritising these calls.
- Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly.
- Having good knowledge of inroom dining menus and ongoing promotions and offering in other F&B outlets.
- Providing recommendations and suggestions to guests upon requests.
- Being knowledgeable of all services, facilities and products offered by the hotel.
- Considering the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Paying attention to guest orders, and knowing the menu thoroughly.
- Writing down all information clearly and highlighting special requests.
- Communicating with the kitchen regarding menu questions, the length of wait, and product availability.
- Giving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by time, placing a call to the guest to apologise and to re‑evaluate the delivery time.
- Ensuring correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements.
- Assisting the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinating IRD Waiter/Waitress and the butlers.
- Reporting positive and constructive guest feedback to the manager.
- Promptly handling guest queries, complaints and all issues in a professional manner.
- Having the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensuring proper handover is given to the next shift and also to the IRD manager.
- Reporting cleanliness and maintenance issues to the immediate supervisor.
- Ensuring that the IRD office and surrounding area is kept clean and organized at all times.
- Ensuring proper appearance and grooming while on duty.
- Performing any other reasonable duties and responsibilities as assigned.
What you will need to do this role
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Should have very good telephone etiquette.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service.
- Knowledge of food and beverage products.
- 2 to 3 years’ experience in a similar role in a similar 5* hotel.
What’s in it for you
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Local discounts for F&B and retail
