At a Glance
- Tasks: Support the Housekeeping team by delivering supplies and maintaining cleanliness in a luxury hotel.
- Company: Join The Savoy, an iconic British luxury hotel with a rich history.
- Benefits: Enjoy competitive pay, discounts at top restaurants, and global career development opportunities.
- Other info: Flexible hours with opportunities to learn and grow in a dynamic setting.
- Why this job: Be part of a team that creates unforgettable experiences for guests in a prestigious environment.
- Qualifications: Experience in high-quality hospitality, strong communication skills, and a positive attitude.
The predicted salary is between 10 - 12 € per hour.
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality. Our award‑winning, colleague‑centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
To assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences. You will be accountable for:
- Distributing linen and housekeeping supplies to guest floors and pantries.
- Restocking maid service stations; removing soiled linen, rubbish, and empty water bottles.
- Assisting with the upkeep and cleanliness of corridors, service areas, and back‑of‑house zones, including high dusting and cleaning ceiling lamps.
- Restocking minibar cabinets in corridors and pantries.
- Transporting water bottles between storage and pantries, returning empties to storage.
- Supporting stock control through regular inventory checks of linen, goods, and equipment.
- Handling all items with care and respect.
- Responding promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
- Receiving and managing deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
- Assisting Room Attendants with room preparation and cleaning as needed.
- Acting in accordance with fire, health & safety regulations.
- Adhering to all Savoy policies and procedures.
- Being an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.
What you will need to do this role:
- Previous experience in a similar role within a high‑quality or five‑star hotel.
- Ability to work in a fast‑paced environment while maintaining high standards.
- Excellent customer service and strong communication skills.
- Highly organised, able to work independently, and use initiative.
- Physically fit for the demands of the role.
- Enthusiastic, positive, and well‑groomed with a professional presence.
- Flexibility to work full‑time, including weekends on a rotational basis.
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayerroom and wellness room
Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel employer: AccorHotel
The Savoy Hotel is an exceptional employer, renowned for its commitment to outstanding service excellence and a colleague-centric culture that fosters growth and development. Working in this iconic establishment not only offers competitive salaries and benefits but also provides unique opportunities to be part of a legacy that blends rich history with modern luxury hospitality. Employees enjoy exclusive perks such as discounted rates at various hotels and restaurants, making it a truly rewarding place to build a career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel
✨Tip Number 1
Get to know the Savoy! Research the hotel's history and values. When you walk in for your interview, you’ll impress them with your knowledge and passion for their iconic brand.
✨Tip Number 2
Dress to impress! The Savoy is all about luxury, so make sure you look sharp and professional. It shows you respect the role and the hotel’s standards.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for guests. This is key in a five-star environment!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Savoy team and contributing to those unforgettable guest experiences.
We think you need these skills to ace Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re excited about creating memorable experiences for our guests at The Savoy!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Housekeeping Floor Porter role. Highlight any relevant experience in high-quality or five-star hotels, and don’t forget to mention your organisational skills and ability to work independently.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at AccorHotel
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Housekeeping Floor Porter. Familiarise yourself with tasks like distributing linen, maintaining cleanliness, and supporting the team. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
The Savoy prides itself on outstanding service excellence. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and ability to respond promptly to requests, as these are key in creating exceptional guest experiences.
✨Demonstrate Your Organisational Skills
As a Housekeeping Floor Porter, being organised is crucial. During the interview, discuss how you manage your time and tasks effectively, especially in a fast-paced environment. Mention any experience you have with inventory checks or restocking supplies to show you're proactive and detail-oriented.
✨Embrace Flexibility and Teamwork
The Savoy values flexibility and multi-skilling. Be ready to talk about your willingness to take on different tasks and work collaboratively with your colleagues. Share instances where you've adapted to changing situations or supported your team to meet guest needs, reinforcing your commitment to their mission of 'Turning Moments into Memories.'
