At a Glance
- Tasks: Welcome guests, handle queries, and ensure smooth hotel operations during the night.
- Company: Join ibis budget London Heathrow Central, part of the global Accor hospitality network.
- Benefits: Enjoy free stays, discounts, training opportunities, and a supportive work environment.
- Other info: Be part of an inclusive team with opportunities for growth and personal development.
- Why this job: Make a difference for guests at all hours while developing your hospitality skills.
- Qualifications: Experience in customer service, strong communication skills, and a passion for hospitality.
The predicted salary is between 24000 - 28000 € per year.
At ibis budget London Heathrow Central, our mission is simple - to create memorable moments for our guests by connecting hearts from arrival to farewell. We are a busy airport hotel with 307 rooms, welcoming guests from all over the world. Some are catching early flights, some are arriving late after long journeys, and some simply need a friendly face, a calm check-in and a comfortable place to rest. That is where our Night Team makes all the difference.
By joining us, you will become part of Accor, a worldwide hospitality leader with over 5,000 hotels across more than 100 countries. With us, you can grow, learn, develop, and explore opportunities across the world.
As part of our team, you can enjoy:
- Free night stays in our UK hotels and 50% discount in Accor restaurants - T&Cs apply
- Discounted hotel rates across Accor hotels worldwide
- Learning and development through Accor Academy
- Support for your wellbeing, both professionally and personally
- Career opportunities across a global hotel network
- The chance to take part in initiatives that support a more inclusive and sustainable world
- Many more benefits and perks designed to help you grow and bring your personality to work
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
We are looking for a Night Receptionist / Night Auditor to join our Front Office team at ibis budget London Heathrow Central. As our Night Receptionist, you will be the face of the hotel during the night. You will welcome guests, support late arrivals and early departures, assist with guest queries, and help keep the hotel running smoothly while most of the world is asleep.
You will play a key role in making sure our guests feel safe, looked after, and well cared for throughout the night. You will also support the general running of the hotel, complete night audit tasks, carry out safety checks, and help prepare the operation for the next day.
Your main responsibilities will include:
- Welcoming guests warmly during the night and delivering a smooth check-in and check-out experience
- Handling guest queries, requests and complaints in a professional and helpful manner
- Completing night audit procedures accurately
- Carrying out hotel safety and security checks during the night
- Supporting guests who may require special attention or assistance
- Assisting other departments with basic night-time operational needs
- Preparing reports and handovers for the morning team
- Ensuring the reception area remains clean, organised and ready for the next shift
- Acting confidently and responsibly in emergency situations, following hotel procedures
- Helping create a positive guest experience from arrival to farewell
You will be trained in all front of house related functions, hotel safety procedures, and the systems needed to support you in the role. To help you understand the guest journey first-hand, we will also arrange a one-night stay for you so you can experience the hotel from a guest’s perspective.
This is a great opportunity for someone who enjoys working independently, stays calm under pressure, and takes pride in making guests feel welcome - even at 3am, when everyone involved is running on airport coffee and pure determination.
We are looking for someone who is confident, reliable, and passionate about hospitality. You will be a good fit for this role if you:
- Have previous experience in hotel reception, guest service, or a similar customer-facing role
- Have previous experience with Opera Cloud
- Are confident dealing with guests in person, by phone and by email
- Can work independently during night shifts
- Are calm, responsible and able to handle unexpected situations professionally
- Have strong communication skills
- Are organised and accurate with administrative tasks
- Are comfortable using hotel systems, or willing to learn
- Understand the importance of safety, security and guest wellbeing
- Are fluent in English
- Enjoy working as part of a team, while also being able to manage tasks independently
Previous experience with night audit procedures or hotel reception systems would be an advantage, but full training will be provided. Most importantly, we are looking for someone with the right attitude: friendly, dependable, guest-focused and ready to bring their personality to the role.
Ready to discover more? We would love to hear from you.
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Night Auditor (M/F/X) in Hounslow employer: AccorHotel
At ibis budget London Heathrow Central, we pride ourselves on being an exceptional employer that values growth, inclusivity, and employee wellbeing. As part of the Accor family, you will enjoy a range of benefits including free night stays, discounted rates across our global network, and comprehensive training through the Accor Academy, all while working in a dynamic environment that fosters personal and professional development. Join us to be part of a team that creates memorable moments for our guests and supports a culture where everyone feels they belong.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor (M/F/X) in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Plus, it’s always nice to have someone vouch for your skills!
✨Tip Number 2
Be ready for that interview! Research the hotel and its values, especially how they connect with guests. Prepare some questions to show your interest and enthusiasm. Remember, it’s not just about them interviewing you; it’s your chance to see if they’re the right fit for you too!
✨Tip Number 3
Show off your personality! When you meet potential employers, let your friendly and approachable side shine through. They want to see how you’ll interact with guests, so be yourself and make a memorable impression.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and can tailor your application to what we’re looking for. Let’s get you on board!
We think you need these skills to ace Night Auditor (M/F/X) in Hounslow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you passionate about hospitality and why you’d be a great fit for our Night Team.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reception or customer service. We love seeing how your past roles have prepared you for this position, especially if you've worked with systems like Opera Cloud!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can handle tasks efficiently, even at 3am!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research ibis budget London Heathrow Central. Familiarise yourself with their mission, values, and the services they offer. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the face of the hotel during late hours. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to handle complaints and queries professionally, as this is crucial in the hospitality industry.
✨Demonstrate Your Calmness Under Pressure
Working night shifts can be challenging, especially when unexpected situations arise. Think of scenarios where you've had to stay calm and composed. Share these stories during your interview to illustrate your ability to manage stress and maintain a positive guest experience.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the hotel ensures guest safety during night shifts. This shows that you're engaged and serious about the role, plus it gives you valuable insights into the company culture.
