At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
- Company: Join Accor, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy free stays, discounts, continuous learning, and career development opportunities.
- Other info: Be part of a diverse team and explore limitless opportunities across 5,000+ hotels.
- Why this job: Make a real impact in hospitality while growing your career in a dynamic environment.
- Qualifications: Experience in hotel management, strong leadership, and excellent guest service skills.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Ibis Budget London Heathrow Central, you'll become part of a dynamic team operating a 307-bedroom hotel with a 24/7 bar and restaurant, welcoming guests from all over the world.
As part of our team, you can enjoy:
- Free night stays in UK Accor hotels and 50% discount in Accor restaurants (T&Cs apply)
- Discounted hotel rates worldwide across 5,000+ Accor hotels
- Continuous learning through the Accor Academy
- Wellbeing support for your professional and personal life
- Career development opportunities across more than 100 countries
- A diverse, inclusive and supportive working environment
Understanding things from our guests' perspective is important to us, so we'll even arrange a complimentary overnight stay when you join the team.
Job Description
We're looking for an experienced and passionate Front Office Manager to lead our Front Office operation and deliver an exceptional guest experience from arrival to departure. Reporting to the Operations Manager and General Manager, you'll lead and develop the Front Office team, ensuring outstanding guest service, operational excellence and strong commercial performance.
Your responsibilities will include:
- Leading, coaching and developing the Front Office team.
- Delivering exceptional guest service and handling guest feedback and escalations.
- Driving upselling opportunities and supporting revenue management initiatives.
- Managing departmental rotas, payroll, budgets and productivity.
- Ensuring compliance with Accor Brand Standards, policies and audit requirements.
- Working closely with Housekeeping, Maintenance, Reservations, Finance and Food & Beverage to ensure seamless operations.
- Supporting Duty Management shifts and acting as Manager on Duty when required.
- Monitoring KPIs, occupancy, guest satisfaction and departmental performance to drive continuous improvement.
Qualifications
We're looking for someone who has:
- Previous experience as a Front Office Manager, Assistant Front Office Manager or Duty Manager within a hotel environment.
- Strong leadership and people development skills.
- Excellent guest service and problem-solving abilities.
- Experience using Opera Cloud or Opera PMS (preferred).
- Good commercial awareness with an understanding of revenue management principles.
- Excellent organisational and communication skills.
- A flexible approach to working early, late and weekend shifts.
- Fluent English with the right to work in the UK.
If you're passionate about hospitality, enjoy leading from the front and want to be part of one of the world's leading hotel groups, we'd love to hear from you.
By joining Ibis Budget London Heathrow Central, you'll become part of the Accor family, where you can be all you are, work with purpose, grow your career and explore opportunities across more than 5,000 hotels worldwide.
Learn more about life at Accor by visiting careers.accor.com or following @heart.of.hospitality on Instagram.
Our Commitment to Diversity & Inclusion
At Accor, we believe our greatest strength is our people. We are committed to attracting, recruiting and promoting diverse talent, creating an environment where everyone feels welcome, respected and empowered to succeed.
Front Office Manager (M/F/X) in Hounslow employer: AccorHotel
Accor in Greater London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With flexible hours and competitive pay, team members enjoy the opportunity to develop their skills in a dynamic environment while contributing to memorable guest experiences. The company fosters a supportive atmosphere where every staff member is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager (M/F/X) in Hounslow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager (M/F/X) in Hounslow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
