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- Tasks: Lead daily operations and ensure exceptional guest experiences in a vibrant hotel environment.
- Company: Join Ibis Budget London Heathrow Central, part of the global Accor Group.
- Benefits: Enjoy free stays at UK hotels, discounts, and access to top-notch training.
- Why this job: Be a key player in hospitality, making memorable experiences for guests every day.
- Qualifications: Previous hotel experience, strong communication skills, and a hands-on approach.
- Other info: Flexible shifts with opportunities for growth in a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
At Ibis Budget London Heathrow Central, part of the Accor Group, we take pride in creating simple yet memorable hospitality experiences for every guest. Whether you’re beginning your hospitality journey or seeking flexible work in a fast-paced environment, you’ll be welcomed into a team that values energy, service and personal growth.
Working with us means you’ll benefit from:
- Free stays in UK Accor hotels & 50% off in Accor restaurants (T&Cs apply)
- Global employee discounts across 100+ countries and 5,000+ hotels
- Access to industry-leading training via the Accor Academy
- Opportunities for internal progression and international mobility
- A supportive and inclusive team culture
- Health & wellbeing support in and outside the workplace
We believe in celebrating your personality and helping you grow – because you matter.
Job Description
As a Duty Manager, you will:
- Act as the go-to leader onsite, ensuring smooth daily operations
- Be present in public areas, leading by example and resolving guest issues promptly
- Supervise the shift and support all departments, especially Reception, F&B, and Housekeeping coordination
- Support the team in busy periods, helping with check-ins, breakfast service, bar operations or back-office tasks
- Lead and motivate the team to deliver exceptional service
- Monitor guest feedback and handle escalations with professionalism
- Ensure safety, cleanliness, and service standards are maintained
- Be part of the Duty Management rota, including early, late and weekend shifts
Qualifications
We’re looking for someone who:
- Has previous experience in a hotel Front Office or F&B role, ideally in a supervisory or team leader capacity
- Is confident, approachable, and hands-on
- Can multitask and remain calm under pressure
- Is tech-savvy and familiar with hotel systems (Opera Cloud experience is a bonus)
- Understands the basics of health & safety and GDPR procedures
- Has strong communication skills and is fluent in English (other languages are a plus)
- Has the right to work in the UK and is flexible to work different shifts based on business needs
Additional Information
By joining Ibis Budget London Heathrow Central, you become part of the Accor global network – offering endless opportunities to grow, learn, and shape your future. We are an inclusive employer, committed to diversity, equality, and creating a workplace where everyone feels they belong.
Duty Manager (M/F/X) in Hounslow employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager (M/F/X) in Hounslow
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Duty Manager position or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your experience in Front Office or F&B roles. Join relevant groups and engage with posts to show you're active in the industry.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to hospitality management. Think about how you'd handle guest issues or motivate your team during busy periods.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you're genuinely interested in being part of the Ibis Budget family.
We think you need these skills to ace Duty Manager (M/F/X) in Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you unique.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in hotel Front Office or F&B roles. We love seeing how your past experiences align with the Duty Manager role, so be specific!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the team.
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research Ibis Budget London Heathrow Central and the Accor Group. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous experiences in supervisory roles. Think of specific examples where you motivated your team or resolved conflicts. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as guest complaints or busy periods. Practice your responses to common scenarios in hospitality, focusing on your problem-solving skills and ability to remain calm under pressure. This will show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.