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- Tasks: Lead a dynamic reception team and ensure exceptional guest service.
- Company: Adagio Aparthotels is part of Accor, offering modern serviced apartments in London.
- Benefits: Enjoy competitive salary, travel perks, wellness programs, and employee meals.
- Why this job: Join a vibrant team in a prime London location and grow your hospitality career.
- Qualifications: Experience in hospitality leadership and proficiency in PMS - Opera Cloud required.
- Other info: Flexible shifts including weekends; perfect for those passionate about guest experiences.
The predicted salary is between 36000 - 60000 £ per year.
Adagio Aparthotels, London City East adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort.
Are you ready to lead the front-of-house operations at a vibrant aparthotel in the heart of London? Join us at Adagio Aparthotels London City East as a Reception Team Leader and be part of a global brand that values excellence, diversity, and innovation.
As the Reception Team Leader, you will:
- Lead and inspire a dynamic reception team to deliver exceptional guest service.
- Act as the first point of contact for guest inquiries and ensure smooth check-in/out processes.
- Oversee daily operations, including reservations, billing, and front desk administration.
- Monitor and optimise the use of PMS - Opera Cloud to manage reservations and ensure operational efficiency.
- Train and mentor team members, ensuring adherence to Adagio and Accor brand standards.
- Handle guest concerns with professionalism, turning challenges into positive outcomes.
- Assist with planning and executing guest engagement initiatives to enhance satisfaction and loyalty.
What We Offer:
- Competitive salary tailored for top talent.
- Access to the global Accor Plus benefits program, including exclusive discounts, wellness programs, and travel perks.
- A supportive environment fostering career growth and development.
- Employee meal whilst on shift and uniform provisions.
- Recognition programs to celebrate your contributions and achievements.
We are seeking a strong and motivated candidate who embodies our values of service, leadership, and attention to detail. To succeed in this role, you must have:
- Proven experience in a supervisory or team leader role within hospitality, preferably in front desk operations.
- Proficiency in PMS - Opera Cloud is mandatory.
- Exceptional customer service skills and a guest-focused approach.
- Strong organisational and multitasking abilities.
- Excellent communication skills and the ability to lead and inspire a team.
- A keen eye for detail and a proactive problem-solving mindset.
- Flexibility to work shifts, including weekends and public holidays.
If you are passionate about hospitality and ready to take the next step in your career, we would love to hear from you! Please send your CV.
Be part of a team where your talent is celebrated, and your career can thrive. Adagio Aparthotels London City East is waiting for you to lead the way!
Hotel Team Leader employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Team Leader
✨Tip Number 1
Familiarise yourself with the Adagio brand and its values. Understanding their commitment to guest experience and service excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a hospitality setting. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Brush up on your knowledge of PMS - Opera Cloud, as it's a key requirement for this role. If possible, consider taking a quick online course or tutorial to demonstrate your proficiency.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think about how you can turn guest concerns into positive experiences, as this is crucial for the Reception Team Leader position.
We think you need these skills to ace Hotel Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in supervisory roles. Emphasise your customer service skills and any specific experience with front desk operations or PMS - Opera Cloud.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and leadership. Mention how your values align with those of Adagio and provide examples of how you've successfully led teams in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational and multitasking abilities. Provide specific examples of how you've handled guest concerns and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Reception Team Leader.
How to prepare for a job interview at AccorHotel
✨Showcase Your Leadership Skills
As a Reception Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved service standards.
✨Familiarise Yourself with PMS - Opera Cloud
Since proficiency in PMS - Opera Cloud is mandatory, make sure to brush up on your knowledge of this system. Be prepared to discuss how you've used it in previous roles and how it can enhance operational efficiency.
✨Emphasise Customer Service Excellence
Exceptional customer service is at the heart of this role. Prepare to discuss your approach to guest interactions, including how you handle complaints and turn challenges into positive outcomes.
✨Demonstrate Your Problem-Solving Skills
A keen eye for detail and a proactive problem-solving mindset are essential. Think of scenarios where you've identified issues before they escalated and how you implemented solutions effectively.
