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- Tasks: Welcome guests and provide exceptional service to create memorable experiences.
- Company: Join Novotel Cambridge North, a vibrant part of the global hospitality community.
- Benefits: Enjoy free gym access, discounted stays, and career development opportunities.
- Other info: Flexible hours with opportunities to work alongside diverse colleagues.
- Why this job: Be the face of hospitality and make a real difference in guests' lives.
- Qualifications: Passion for customer service and ability to work in a team.
The predicted salary is between 11 - 12 £ per hour.
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell. Make the link with the different departments of the hotel to ensure a wonderful guest experience. Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
As our next Receptionist, you are the 'face of Novotel Cambridge North', extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
Responsibilities:- Welcome every guest and provide exceptional service throughout their stay.
- Personalise each interaction with guests to ensure a unique experience.
- Engage with the team to ensure hotel quality and financial targets can be met.
- Handling emails, phone enquiries and other administration tasks.
- Responsible for balancing banking transactions for the hotel.
- Ensuring Novotel Standards are met and maintained.
- Competent in taking reservations, upselling where possible to maximise on average room rates.
- Assisting with Food and Beverage services if and when required.
- Required to attend training sessions by company during day time.
- Working hours include weekends and public holidays.
- You can work with multinational colleagues.
- Be part of a global community of hospitality industry.
- Opportunity to develop your career.
- Free Gym.
- Free night stays in our UK hotels and discounts in any Accor Restaurant.
Hotel Receptionist (Part Time) employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist (Part Time)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Novotel Cambridge North. Familiarise yourself with their services and values so you can show how you align with their mission to create memorable moments for guests.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Think about how you can personalise interactions with guests and make them feel welcome. Maybe even role-play with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show your passion for hospitality! During interviews, share your experiences that highlight your dedication to improving service quality. Let them see your enthusiasm for creating unique guest experiences – it’ll set you apart from the crowd!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Hotel Receptionist (Part Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your passion for hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience and skills that align with our mission of creating memorable moments for guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Novotel Cambridge North!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel Cambridge North. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable moments for guests.
✨Showcase Your People Skills
As a receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your interpersonal skills. Prepare examples of how you've provided exceptional service in the past, and think about how you can personalise guest interactions to enhance their experience. Remember, a warm smile goes a long way!
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during your interview, where you might have to handle a guest complaint or take a reservation. Practise these scenarios beforehand, focusing on maintaining a calm and professional demeanour while showcasing your problem-solving skills.
✨Highlight Your Team Spirit
Collaboration is key in hospitality, so be prepared to discuss how you work well within a team. Share specific examples of how you've contributed to team goals or supported colleagues in previous roles. This will demonstrate that you're not just focused on individual success but also on helping the hotel meet its quality and financial targets.