At a Glance
- Tasks: Supervise night reception, ensuring a seamless guest experience and team collaboration.
- Company: Join an innovative hotel brand redefining hospitality in London.
- Benefits: Competitive salary, growth opportunities, and a fun, supportive team environment.
- Other info: Exciting chance to lead in a new hotel concept with a global brand.
- Why this job: Be part of a creative team making a real impact in the hospitality industry.
- Qualifications: Positive attitude, passion for hospitality, and eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Night Reception Supervisor to join our TRIBE as we launched our first TRIBE Hotel into the London market in August 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high‑end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t. We are looking for someone who’s curious, caring with a positive attitude. You will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.
What you’ll do…
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Supervise the shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach the front desk team.
- Deal with in‑house guests’ requests, recording all feedback as per our standard operating procedures.
- Cross check all billing instructions are correctly updated.
- Ensure all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Ensure Accor All members are recognised and points added to their accounts.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are always maintained, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Takes responsibility in the absence of the Night Manager.
- Ensure the Reception desk is clean, tidy and presentable at all times.
- You will be a member of the hotels’ crisis and fire teams.
What we are looking for…
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must‑have for us - if you're eager to learn we can teach you what you need to know.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- You are a natural at leading and managing a team, someone who creates a tight‑knit community thanks to a hands‑on management style and enthusiasm.
- You are a born optimist, who always puts our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What's in it for you…
- The opportunity to head up an exciting hospitality concept that is new to the London market.
- Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences.
- A competitive package and plenty of opportunity for development.
We look forward to welcoming you to our TRIBE!
Hotel Night Reception Supervisor employer: AccorHotel
Join our TRIBE as a Night Reception Supervisor in London, where we pride ourselves on creating a bold and fun hospitality experience. With a focus on authenticity and seamless service, you'll be part of a supportive team that values creativity and personal growth, offering competitive benefits and opportunities to shape the future of our innovative hotel concept. Embrace a work culture that encourages curiosity and collaboration, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Reception Supervisor
✨Tip Number 1
Get to know the hotel and its vibe before your interview. Familiarise yourself with TRIBE's unique style and values so you can show off your enthusiasm and fit during the chat. It’s all about being authentic and showing that you’re genuinely interested!
✨Tip Number 2
Practice your people skills! As a Night Reception Supervisor, you'll be interacting with guests and team members constantly. Think of scenarios where you can demonstrate your positive attitude and problem-solving abilities. Role-play with a friend if you need to!
✨Tip Number 3
Don’t just wait for the interview; network! Connect with current employees on LinkedIn or attend hospitality events. This can give you insider info and might even lead to a referral. Plus, it shows you’re proactive and keen to be part of the TRIBE!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Make sure to highlight your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
We think you need these skills to ace Hotel Night Reception Supervisor
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for hospitality and how you can contribute to our TRIBE.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Night Reception Supervisor. It shows us you’ve done your homework!
Show Your Positive Attitude:We love a positive vibe! In your written application, share examples of how you’ve maintained a friendly attitude in challenging situations. This is key to curating the TRIBE experience, and we want to know how you handle it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at AccorHotel
✨Know the TRIBE Vibe
Before your interview, dive into what makes the TRIBE Hotel unique. Familiarise yourself with their modern design and the mix of styles they embrace. This will help you connect your own experiences to their values and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Night Reception Supervisor, you'll be interacting with guests and team members constantly. Prepare examples of how you've maintained a positive attitude in challenging situations or how you've gone above and beyond to help someone. This will demonstrate your caring nature and ability to create memorable experiences.
✨Be Ready to Discuss Team Management
Think about your leadership style and how you’ve successfully managed teams in the past. Be prepared to share specific instances where you trained or coached team members, resolved conflicts, or improved team performance. This will highlight your hands-on management approach and enthusiasm for building a tight-knit community.
✨Embrace the Unexpected
TRIBE is all about doing things differently, so don’t shy away from discussing your willingness to try new things. Share any experiences where you’ve had to think on your feet or adapt to unexpected challenges. This will showcase your entrepreneurial spirit and readiness to explore new ideas in the hospitality space.
