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- Tasks: Lead the reception team and create unforgettable guest experiences at a busy hotel.
- Company: Accor is a global leader in hospitality, dedicated to personal growth and limitless opportunities.
- Benefits: Enjoy perks like extra time off on your birthday, pension schemes, and fantastic hotel discounts.
- Why this job: Join a vibrant team and make a real impact in the hospitality industry while having fun.
- Qualifications: Two years of experience in hotel customer service and familiarity with PMS systems required.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 23000 - 30000 £ per year.
Company Description
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
Job Description
We\’re on the lookout for a Guest Service Manager to join our team at ibis Styles London Gatwick Airport. If you love creating memorable guest experiences, then this full-time opportunity is perfect for you, working 40 hours per week for a competitive salary of up to £27,00 per annum, plus some great benefits. Imagine an extra day off on your birthday, a workplace pension, sick pay, cycle-to-work scheme. Not to mention fantastic hotel discounts, meals during your shift, and much more.
Do you have a knack for customer service, especially in the hotel industry? Have you ever dreamed of working in an Accor-branded property? Well, dream no more because this could be your chance to shine! We\’re searching for someone who knows their way around front office operations and is familiar with PMS systems like Opera. You\’ll need two years\’ experience in a similar role, ideally within a branded property and have an approachable, outgoing personality.
Our dream candidate is not just great with guests but also a natural leader who can inspire their Reception team to greatness and meet our KPIs. From managing reception to being hands-on in the bar, restaurant, and conference facilities, you\’ll be the go-to person for ensuring our guests have an amazing time at ibis Styles Gatwick Airport. And let\’s not forget, you\’ll also get to play the role of Duty Manager during your shifts as well as helping your GM with some admin tasks.
With 182 bedrooms, a busy food and beverage scene, and meeting spaces, ibis Styles London Gatwick Airport is is a bustling, contemporary hotel. Are you ready to become part of our awesome team, why wait? Apply now and let\’s make some unforgettable memories together!
Reference: GAT-GSM-010725
Qualifications
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Guest Service Manager employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Guest Service Manager
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to diversity and inclusion will help you align your personal values with the company, making it easier to demonstrate your fit during interviews.
✨Tip Number 2
Highlight your customer service experience in the hotel industry. Be prepared to share specific examples of how you've created memorable guest experiences, as this is a key aspect of the role.
✨Tip Number 3
Brush up on your knowledge of PMS systems, particularly Opera. Being able to discuss your familiarity with these systems confidently can set you apart from other candidates.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated and inspired a team in previous roles. This will demonstrate your capability to lead the Reception team effectively.
We think you need these skills to ace Hotel Guest Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hotel Guest Service Manager position. Understand the key responsibilities and required skills, such as experience with PMS systems like Opera and customer service expertise.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management and customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention why you want to work at ibis Styles London Gatwick Airport and how your skills align with the company's mission to provide exceptional guest experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at AccorHotel
✨Showcase Your Customer Service Skills
As a Guest Service Manager, your ability to create memorable experiences is key. Prepare examples of how you've gone above and beyond for guests in previous roles, highlighting your problem-solving skills and customer-centric approach.
✨Familiarise Yourself with PMS Systems
Since the role requires knowledge of PMS systems like Opera, make sure you brush up on your technical skills. If possible, mention any specific experiences you've had with these systems during the interview to demonstrate your competence.
✨Demonstrate Leadership Qualities
The ideal candidate is a natural leader. Be ready to discuss your leadership style and provide examples of how you've motivated and inspired your team in past positions. This will show that you're not just a great employee but also a potential leader.
✨Research Accor's Values
Accor places a strong emphasis on diversity and inclusion, as well as creating a positive work environment. Familiarise yourself with their values and be prepared to discuss how your personal values align with theirs, showcasing your fit for the company culture.
