At a Glance
- Tasks: Ensure smooth hotel operations and deliver top-notch customer service.
- Company: Join the vibrant Old Thorns Hotel & Resort, part of the Accor network.
- Benefits: Enjoy free meals, on-site parking, and discounts on spa treatments and hotel stays.
- Other info: Great opportunities for learning and career advancement await you!
- Why this job: Be a Heartist® and create memorable experiences for guests in a stunning countryside setting.
- Qualifications: Must have customer service experience and a valid Right to Work in the UK.
The predicted salary is between 25000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Old Thorns Hotel & Resort is a four-star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place. It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth. With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
Old Thorns Hotel & Resort is seeking a Duty Manager to join our team! This role aims to ensure the smooth and safe running of the operational activities within the hotel, ensuring all guests receive high standards of customer service and care.
- Ensure the security of the hotel and guests.
- Ensure the safety of staff and guests with the correct use of equipment and crowd management.
- Understand and enforce the hotel’s Health & Safety, hygiene, accident reporting, fire procedure and COSHH policies and practices.
- Have complete knowledge of fire evacuation procedures and to act as Fire Wardens whilst on duty and to safely evacuate hotel under emergency conditions.
- Hold a Personal Licence for the sale of alcohol and uphold licensing laws.
- Act as a first aider and any first aid responsibilities as requested.
- Provide cover or assistance (including service within any FOH Department, as necessary).
Qualifications
- Must hold a valid Right to Work in the UK
- First Aider (Emergency First Aid – essential | Full First Aid, Level 3 - desirable)
- Personal Licence Holder
- Customer Service experience
- Hospitality experience
- Supervising experience
- Previous experience working in a hotel
Old Thorns Company Benefits
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on-site parking
- Long Service Awards & Long Service Holiday Entitlement
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on-site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights!)
Hotel Duty Manager employer: AccorHotel
Old Thorns Hotel & Resort is an exceptional employer that champions personal growth and development within a vibrant and supportive work culture. Nestled in the stunning Hampshire countryside, we offer a range of benefits including free meals on duty, extensive learning opportunities, and discounts across our facilities, all while fostering a commitment to responsible hospitality. Join us as a Duty Manager and be part of a team that values every contribution, ensuring memorable experiences for our guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
