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- Tasks: Join our team as a Hotel Assistant, welcoming guests and ensuring they have an amazing stay.
- Company: ibis Styles Barnsley is a vibrant hotel focused on delivering exceptional guest experiences.
- Benefits: Earn a competitive salary of £11.44 per hour with flexible shifts to fit your schedule.
- Why this job: Be part of a fun team, meet new people, and create memorable experiences for guests.
- Qualifications: Must be 18+, with a friendly personality; customer service experience is a plus.
- Other info: Casual zero-hours contract allows you to work when it suits you!
Company Description
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
Job Description
ibis Styles Barnsley is looking one outgoing, dependable, welcoming Hotel Assistants to deliver an amazing first impression and ensure our guests want to come back time and again. We\’re adding to our team to help cover busy periods and need a Guest Service Assistants on a part-time basis, in return for a competitive salary of £12.21* per hour.
Personality and potential are top of our hiring wish list, but experience in a customer-facing hospitality job would be a big benefit. We need people who are open, welcoming and who know what great customer service looks like – the kind of person you\’d like to meet after a long day of travelling! Your main focus will be in our bar and restaurant where you\’ll be serving guests, pulling pints, taking orders and checking everything spick and span. As we\’re all one big team, you may also be checking guests in and out, answering questions and supporting them during your stay. You could be working a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage. As you\’ll be serving alcohol, we do require applicants to be 18 years of age or older.
Who we\’re looking for
- You are a people-person and like customer service
- You will be involved in serving our guests, making them feel welcome, happy and ensuring they are having a great stay
- You will be serving food, serving drinks & wine, ensuring the restaurant & bar are clean and tidy and ready for next service.
- You will be working midweek and weekends, with a mix of breakfast and dinner shifts
*National Minimum Wage of £10.00 per hour applies to those aged 18-20. National Living Wage of £12.21 applies for those aged 21 and above.
If this sounds like a role that\’s right up your street, we\’d love to hear from you.
Qualifications
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Hotel Assistant employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Assistant
✨Tip Number 1
Show your personality! When you meet the team or during any informal interactions, let your friendly and welcoming nature shine through. This role is all about making guests feel at home, so being personable can really set you apart.
✨Tip Number 2
Familiarize yourself with the local area and the services offered by ibis Styles Barnsley. Being knowledgeable about nearby attractions and amenities will help you provide excellent service and answer guest questions confidently.
✨Tip Number 3
Practice your telephone skills! Since a great telephone manner is essential, consider role-playing phone conversations with friends or family to build your confidence and ensure you sound professional and approachable.
✨Tip Number 4
Be flexible with your availability. Since the role requires working various shifts, showing that you can adapt to different schedules will make you a more attractive candidate for the team.
We think you need these skills to ace Hotel Assistant
Some tips for your application 🫡
Highlight Your Personality: Since personality is a top priority for ibis Styles Barnsley, make sure to showcase your outgoing and welcoming nature in your application. Use examples from past experiences that demonstrate your ability to connect with guests.
Emphasize Customer Service Experience: If you have experience in customer-facing roles, be sure to highlight this in your CV and cover letter. Mention specific situations where you provided excellent service or resolved guest issues effectively.
Showcase Flexibility: The role requires working various shifts, so mention your availability and willingness to work midweek, weekends, and late shifts. This will show that you are adaptable and ready to meet the needs of the team.
Demonstrate Communication Skills: A great telephone manner is essential for this position. In your application, provide examples of how you've effectively communicated with customers, whether in person or over the phone, to ensure they feel valued and supported.
How to prepare for a job interview at AccorHotel
✨Show Your Personality
Since personality is a top priority for the hiring team, be sure to let your true self shine during the interview. Share personal anecdotes that highlight your outgoing and welcoming nature.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. This could include handling difficult situations or going above and beyond for a guest.
✨Practice Your Telephone Manner
As a Hotel Assistant, you'll need a great telephone manner. Practice answering common questions over the phone with a friendly tone to show you're ready for this aspect of the job.
✨Be Ready for Flexibility
The role requires working various shifts, so express your willingness to be flexible with your schedule. Highlight any previous experience you have with shift work or adapting to changing circumstances.
