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- Tasks: Join us to manage calls, emails, and guest inquiries at Ibis Cambridge Central Station Hotel.
- Company: Be part of Accor, a global leader in hospitality with a commitment to excellence.
- Benefits: Enjoy training, employee discounts, free hotel breaks, and a workplace pension scheme.
- Why this job: This role offers growth opportunities and a chance to provide exceptional service in a vibrant environment.
- Qualifications: Bring your positive attitude, customer service skills, and teamwork spirit to our dynamic team.
- Other info: Full-time position with no remote work; perfect for those ready to dive into the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and proactive member to join our team in Ibis Cambridge Central Station Hotel. Duties Managing the phone calls and dealing with all incoming email enquiries accordingly Support with group bookings meeting room bookings and individual guests enquiries Complete and maintain any daily activity reports or other reports requested by management Process payments authorizations and corporate booking Control all Front Office and Food & Beverage invoices orders and financial accounts Take responsibility to ensure all required tasks are completed accurately and within given time frames. Provide efficient friendly and professional service to all guests. To supervise the collection of financial information required by the regional accounts office. To distribute incoming financial information. Benefits What is in it for you Excellent training and opportunity to develop and grow Employee benefit card offering discounted rates at Accor worldwide Free bonus breaks to participating UK Accor hotels each year. Learning programs through our Academies Workplace pension scheme Meals on duty Uniform and dry cleaning Qualifications : Key Competencies and Qualities Has an impeccable attitude which conveys the image of the brand and hotel Customer service orientation Multitasking competencies Team work spirit Effective verbal and written communication skills Remote Work : No Employment Type : Fulltime
Hotel Administrator employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Administrator
✨Tip Number 1
Show your enthusiasm for the hospitality industry during your interactions. Whether it's in a phone call or an email, let your passion for providing excellent customer service shine through.
✨Tip Number 2
Familiarize yourself with the Ibis brand and its values. Understanding what makes Ibis unique will help you align your responses and demonstrate that you're a great fit for their team.
✨Tip Number 3
Highlight your multitasking abilities in conversations. Share examples of how you've successfully managed multiple tasks in previous roles, as this is crucial for the Hotel Administrator position.
✨Tip Number 4
Prepare to discuss your experience with financial processes. Since the role involves managing invoices and payments, being ready to talk about your relevant experience will set you apart from other candidates.
We think you need these skills to ace Hotel Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Hotel Administrator position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hotel administration or customer service roles. Use specific examples that demonstrate your ability to manage inquiries, handle bookings, and provide excellent service.
Showcase Your Skills: Make sure to highlight your multitasking abilities, effective communication skills, and teamwork spirit. These competencies are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Craft a Professional Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the brand. Mention why you want to work at Ibis Cambridge Central Station Hotel and how you can contribute to their team.
How to prepare for a job interview at AccorHotel
✨Show Your Enthusiasm
Make sure to convey your enthusiasm for the role and the hotel industry during the interview. Share specific reasons why you want to work at Ibis Cambridge Central Station Hotel and how you align with their values.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet guests' needs, as this is crucial for the role.
✨Highlight Multitasking Abilities
Be ready to discuss how you manage multiple tasks effectively. Provide examples of how you've successfully handled busy periods or managed various responsibilities simultaneously in previous roles.
✨Communicate Clearly
Effective verbal and written communication is key in this position. Practice articulating your thoughts clearly and concisely, and be prepared to answer questions about how you handle communication with guests and team members.
