At a Glance
- Tasks: Coordinate hotel reservations and assist with accounts receivable and credit control.
- Company: Join Accor, a global leader in hospitality with over 45 brands.
- Benefits: Enjoy discounts, complimentary meals, holiday perks, and career development opportunities.
- Other info: Diverse and inclusive workplace with limitless growth opportunities.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Experience in hotel roles, strong organisational skills, and attention to detail.
The predicted salary is between 15.8 - 15.8 £ per hour.
Company Description
ibis London Heathrow Airport
Contract Type: Fixed-Term (12 Months) / Full-Time
Salary: £15.80 per hour
Start date: December 2026
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, fulfil yourself, discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart. Join us and become a Heartist®.
Job Description
About the Role
Reporting to the Reservation & Accounts Receivable Manager, this role supports the hotel's reservations function, with a strong focus on leisure groups, while assisting with accounts receivable and credit control activities. This role requires excellent organisational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.
Key Responsibilities
- Coordinate all hotel reservations, with a particular focus on leisure groups.
- Coordinate group bookings from enquiry through to arrival.
- Build and maintain relationships with tour operators and travel partners.
- Ensure reservations are processed accurately and efficiently.
- Assist with invoicing, accounts receivable, and credit control processes.
- Follow up on outstanding payments and assist in resolving billing queries.
- Prepare reservations and accounts receivable reports.
- Work closely with Front Office and other hotel departments as required.
Qualifications
- Previous experience in a Reception, Reservations, or similar hotel role.
- Good organisational and communication skills.
- Excellent attention to detail and accuracy.
- Basic knowledge of accounts receivable and credit control processes is desirable.
- Proficiency in Microsoft Office and hotel reservation systems.
- Ability to prioritise tasks and meet deadlines.
- A positive attitude and ability to work effectively as part of a team.
Additional Information
- Heartist Card offering up to 30% discount at Accor hotels worldwide.
- Free Bonus Breaks vouchers for complimentary stays within the UK.
- Complimentary meals while on duty and a provided uniform.
- 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days.
- Friends & Family discounted rates.
- Eye test vouchers.
- Learning and development programmes through our Academies.
- Cycle to Work scheme.
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more.
- Workplace pension scheme.
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities.
One more thing… By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reservation & Accounts Receivable Coordinator (12-Month Fixed-Term Contract) in Hayes employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation & Accounts Receivable Coordinator (12-Month Fixed-Term Contract) in Hayes
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservation & Accounts Receivable Coordinator (12-Month Fixed-Term Contract) in Hayes
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at AccorHotel
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at AccorHotel. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
