At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide top-notch customer service.
- Company: Join the vibrant team at Ibis London Heathrow Airport.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and 28 days holiday.
- Other info: Great career growth opportunities in a dynamic hotel environment.
- Why this job: Be part of a fun, energetic team creating memorable experiences for guests.
- Qualifications: Fluency in English and a passion for customer service.
The predicted salary is between 14.8 - 14.8 £ per hour.
Company Description
Contract Type
Permanent / Flexible hours
Salary
£14.80 per hour
Apply
- Please send your application to
- [email protected]
Our mission at I bis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty and uniforms.
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Viv Up program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
- Provide efficient guest registration, check-in, and check-out services.
- Maintain accurate guest accounts and offer helpful, precise information.
- Handle guest requests promptly, courteously, and efficiently throughout their stay.
- Lead by example in delivering exceptional customer service.
- Ensure smooth communication between guests and hotel departments.
- Handle incoming calls professionally, transferring them as needed.
- Follow strict security procedures to protect guest confidentiality and safety.
- Ensure secure handling of room keys, guest data, and credit card transactions.
- Manage reservations with accuracy and efficiency.
- Maximize sales opportunities through effective guest interactions.
- Maintain accurate documentation of guest messages and internal communications.
- Ensure guest and hotel accounts are correctly updated with all charges.
- Keep all equipment in good working condition and used appropriately.
- Assist the Food & Beverage department when needed.
- Follow fire and evacuation protocols.
- Perform additional tasks as assigned by management.
- Address guest concerns effectively and escalate issues to the Manager on Duty when necessary.
- Continuously strive for total customer satisfaction through proactive service.
Qualifications n/a
Additional Information
A little more information
- You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
- Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport.
The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our Front Office Team Member , please click ‘apply’ now! We’d love to hear from you!
We think you need these skills to ace Reception Team Member in Hayes
Communication Skills
Problem-Solving Skills
Flexibility
Adaptability
Compassion
Organizational Skills
Teamwork
