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- Tasks: Ensure a seamless guest experience during night shifts and manage hotel operations.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Earn £15.30 per hour, enjoy exclusive perks, and grow your career.
- Other info: Diverse and inclusive environment with limitless opportunities for growth.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Contract Type: Part time (20 hrs/week)
Salary: £15.30 per hour
Start date: June 2026
Join our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.
What you'll do:
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle payment transactions, credit card processing
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift
By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Reception Team Member in Hayes employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Team Member in Hayes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly. Show us your enthusiasm by expressing why you want to be a Night Reception Team Member at Accor.
✨Tip Number 3
Prepare for the interview! Research common questions for hospitality roles and practice your answers. We love seeing candidates who can demonstrate their passion for providing exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat with us.
We think you need these skills to ace Night Reception Team Member in Hayes
Some tips for your application 🫡
Show Your Heart: When writing your application, let your passion for hospitality shine through. We want to see how you connect with the idea of being a Heartist® and what that means to you in the context of providing exceptional service.
Be Specific: Tailor your application to highlight relevant experiences that align with the Night Reception Team Member role. Mention specific skills like handling guest inquiries or managing payment transactions, as these are key to the job.
Keep It Professional: While we love a friendly tone, make sure your application is polished and professional. Check for spelling and grammar mistakes, and ensure your formatting is clean and easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at AccorHotel
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge before the interview. Understand what it means to be a Heartist® and how you can contribute to creating memorable experiences for guests. Familiarise yourself with the Accor Group's values and how they align with your own.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or made someone's day better. This will demonstrate your commitment to exceptional service, which is key for a Night Reception Team Member.
✨Be Ready for Situational Questions
Expect questions that assess how you'd handle specific scenarios, like dealing with a difficult guest or managing multiple tasks during a busy night shift. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about team dynamics, opportunities for growth within the company, or how the hotel ensures a seamless guest experience. This shows your genuine interest in the role and helps you determine if it's the right fit for you.