At a Glance
- Tasks: Lead the maintenance team to ensure top-notch facilities and a safe environment for guests.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy discounts at Accor hotels, free meals, and 28 days holiday plus more!
- Other info: Be part of a diverse team with endless career growth opportunities.
- Why this job: Make a real impact in hospitality while developing your skills in a supportive environment.
- Qualifications: Experience in maintenance management and strong technical knowledge required.
Company Description
ibis London Heathrow Airport
Contract Type: Permanent / Full Time
Salary: Up to £50,000 per annum (depending on experience) + 10% annual bonus scheme
Start date: September/October 2026
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
As Maintenance Manager, you will be responsible for ensuring the hotel's facilities, equipment, and infrastructure are maintained to the highest standards, providing a safe, comfortable, and well-presented environment for guests and employees. You will lead the maintenance team, oversee daily operations, manage preventative maintenance programmes, drive sustainability and energy-efficiency initiatives, and ensure full compliance with health and safety requirements while supporting the overall operational success of the hotel.
Key Responsibilities:
- Lead, motivate, and develop the maintenance team through effective coaching, training, and performance management.
- Plan and manage team rotas to ensure appropriate coverage across all shifts, weekends, and holiday periods.
- Oversee the completion of planned preventative maintenance schedules and reactive repairs.
- Ensure all hotel plant, machinery, equipment, and guest facilities are operating efficiently and safely.
- Manage contractor relationships, ensuring external works are completed to agreed standards and within budget.
- Monitor maintenance costs, control departmental expenditure, and support budget planning.
- Drive sustainability initiatives and energy-management programmes, identifying opportunities to reduce utility consumption, improve operational efficiency, and support environmental objectives.
- Monitor energy usage and implement measures to optimise performance across heating, ventilation, air conditioning, lighting, and water systems.
- Ensure full compliance with health and safety legislation, fire safety regulations, and company policies.
- Conduct regular property inspections, identifying maintenance needs and implementing corrective actions promptly.
- Support refurbishment projects, capital expenditure plans, and continuous improvement initiatives.
- Maintain accurate maintenance records, compliance documentation, energy-monitoring data, and statutory certifications.
- Collaborate closely with all hotel departments to minimise operational disruption and maximise guest satisfaction.
- Respond promptly to emergency maintenance issues and provide practical solutions to operational challenges.
The ideal candidate will be a hands-on leader with strong technical knowledge, excellent organisational skills, and a proactive approach to team development, sustainability, problem-solving, and maintaining high operational standards.
Qualifications & Experience:
- Proven experience in a Maintenance Manager or senior maintenance leadership role.
- Relevant qualification in Engineering, Electrical, Mechanical, Building Services, or a related field.
- Strong knowledge of building systems, including HVAC, electrical, plumbing, and fire safety.
- Experience managing maintenance teams, including rota planning and staff development.
- Good understanding of health & safety legislation and statutory compliance requirements.
- Experience managing contractors and supplier relationships.
- Strong budgeting, cost-control, and project management skills.
- Experience driving sustainability and energy-efficiency initiatives.
- Proficiency in maintenance management systems and Microsoft Office applications.
- Excellent organisational, communication, and problem-solving skills.
Additional Information:
- Heartist Card offering up to 30% discount at Accor hotels worldwide.
- Free Bonus Breaks vouchers for complimentary stays within the UK.
- Complimentary meals while on duty and a provided uniform.
- 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days.
- Friends & Family discounted rates.
- Eye test vouchers.
- Learning and development programmes through our Academies.
- Cycle to Work scheme.
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more.
- Workplace pension scheme.
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Maintenance Manager in Hayes employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Manager in Hayes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maintenance Manager in Hayes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
