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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and smooth operations.
- Company: Join Ibis London Heathrow Airport, a vibrant hotel with a focus on memorable guest moments.
- Benefits: Enjoy competitive pay, discounts worldwide, free meals, and generous holiday allowances.
- Other info: Opportunity for career growth in a dynamic hotel environment near Heathrow.
- Why this job: Be part of a fun, energetic team making a real impact on guest satisfaction.
- Qualifications: Experience in front office operations and a passion for customer service.
The predicted salary is between 38000 - 40000 £ per year.
Company Description
Contract Type: Permanent / Full Time
Salary: £18.30 per hour
Start date: 1st of May
Our mission at Ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As part of our team you can have:
- Employee benefit card offering discounted rates at Accor worldwide up to 30% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Complimentary meals on duty
- 28 days holidays including bank holidays (increasing yearly, up to 5 extra days)
- Friends & Family Rates
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee VivUp program with direct access to GP, high street discounts and many more
- Work based Pension
Job Description
As our next Front Office Manager, you will…
- Be passionate about guests and delivering exceptional service.
- Bring strong knowledge and experience across front office operations.
- Take a hands-on, organised, and supportive approach with your team.
- Be proactive and reactive to situations, finding suitable solutions that ensure positive outcomes.
- Be results-driven and understand what’s needed to achieve hotel goals.
Your key missions:
- Ensure all Front Office policies and procedures are strictly followed.
- Coordinate the Front Office department and night team to guarantee smooth operations and the highest level of guest satisfaction; seek and respond directly to guest feedback.
- Communicate effectively and collaboratively with all other hotel departments.
- Lead by example on shift, setting the tone for the guest experience.
- Ensure all team members understand brand standards and deliver consistently.
- Balance operational, administrative, and colleague needs effectively.
- Handle complaints with confidence and empathy.
- Manage staff planning, scheduling, and budget adherence to optimise productivity.
- Promote and ensure adherence to Company Health & Safety policies, maintaining a safe and clean work environment.
A little more information:
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English.
If you feel you are the right candidate for the role as our Front Office Manager, please click ‘apply’ now! We’d love to hear from you!
Front Office Manager in Hayes employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Hayes
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Ibis London Heathrow Airport. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Front Office Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Ibis is all about creating memorable moments for guests, so think of examples from your past experiences where you’ve gone above and beyond for customers. Show them you’re the perfect fit!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. You want to come across as genuine and passionate about delivering exceptional service. Remember, they’re looking for someone who can lead by example and inspire their team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen on the role and appreciate the opportunity to chat about how you can contribute to the team at Ibis.
We think you need these skills to ace Front Office Manager in Hayes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for guest service shine through. We want to see how much you care about creating memorable moments for guests, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Front Office Manager role. Highlight your experience in front office operations and any leadership roles you've had. We love seeing how your skills align with our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, make sure you research Ibis London Heathrow Airport thoroughly. Understand their mission to create memorable moments for guests and be ready to discuss how your values align with theirs. This shows genuine interest and helps you connect with the interviewers.
✨Showcase Your Guest Service Passion
As a Front Office Manager, your passion for guest service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting these moments will demonstrate your commitment to exceptional service and your ability to lead by example.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills, especially in handling complaints or operational challenges. Think of specific scenarios where you successfully resolved issues and turned negative experiences into positive outcomes. This will showcase your proactive approach.
✨Demonstrate Team Leadership Skills
Since you'll be coordinating the Front Office department, prepare to discuss your leadership style. Share how you motivate and support your team, ensuring everyone understands brand standards. This will highlight your ability to create a collaborative and efficient work environment.