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- Tasks: Lead a vibrant team to deliver top-notch food and beverage services.
- Company: Join a dynamic hotel near London Heathrow with a fun, energetic atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a real impact on guest experiences and develop your leadership skills.
- Qualifications: Previous experience in team leadership and fast-paced restaurant/bar settings.
- Other info: Be part of a close-knit team that values excellent customer service.
The predicted salary is between 24000 - 36000 £ per year.
Ensures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets. Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field. Manages and motivates the teams in order to improve sales and the quality of F&B services. Improves the department's results by increasing sales and the productivity of F&B points of sale.
Customer relations
- Enhances guest satisfaction
- Handles guest comments and complaints, ensuring follow-up
- Develops close relationships with guests to encourage loyalty
- Ensures guests receive a warm and personalized welcome
Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts
- Checks that sales materials are well presented
Commercial / Sales
- Sets daily sales targets for the team
- Analyses guests' comments and shares them with the team
- Keeps close track of what the competition is doing, and encourages upselling techniques
- Develops excellent relations with guests
Management and Administration
- Supervises purchasing for the restaurant, manages stocks and checks that Accor Shop purchasing targets are met as decided by the brand
- Ensures that the equipment and cultural assets of the department remain in good condition and working order
- Flexible to cover and manage last minute operational challenges i.e. delay flight, staff sickness
- Ensures that food and beverage costs comply with requirements defined by the hotel and the brand
Hygiene / Personal safety / Environment
- Is responsible for keeping the equipment and furniture in good condition
- Ensures machinery works reliably and follows up any technical work
- Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected
- Sets up an action plan based on the hygiene analysis results and tracks implementation
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Is responsible for the security of people and property in the area under his/her remit
- Maintain high grooming and uniform standards and make sure employees are strictly abiding by it
Qualifications
- Previous experience in leading team members
- Strong restaurant/bar service experience
- Ability to effectively manage fast paced environments within the restaurant, bar
Additional Information
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park. To ensure you can best welcome and care for our guests you will need to be fluent in English. If you feel you are the right candidate for the role as our F&B Team Leader please click ‘apply’ now! We’d love to hear from you!
Food and Beverage Team Leader in Hayes employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Leader in Hayes
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest complaints or upsell products. Role-playing these situations can boost your confidence and prepare you for real-life interactions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that could give you an edge in your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team!
We think you need these skills to ace Food and Beverage Team Leader in Hayes
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the food and beverage industry shine through. Share experiences that highlight your enthusiasm for providing excellent customer service and creating memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our goals at StudySmarter and how you can contribute to our team.
Highlight Leadership Skills: As a Food and Beverage Team Leader, showcasing your leadership experience is key. Include examples of how you've motivated teams, managed challenges, and improved service quality in previous roles. We love seeing proactive problem solvers!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language, check for typos, and ensure your personality comes through in a warm and friendly manner—just like how we want our guests to feel!
How to prepare for a job interview at AccorHotel
✨Know Your F&B Basics
Brush up on your food and beverage knowledge before the interview. Understand the latest trends in the industry, popular menu items, and upselling techniques. This will show that you're not just passionate about the role but also well-informed.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading teams. Prepare examples of how you've motivated staff, handled conflicts, or improved service quality. This will demonstrate your capability to manage and inspire a team effectively.
✨Emphasise Customer Relations
Since guest satisfaction is key, think of specific instances where you enhanced customer experiences. Share stories about how you handled complaints or built relationships with guests to encourage loyalty. This will highlight your commitment to excellent service.
✨Prepare for Operational Challenges
Expect questions about how you'd handle last-minute challenges, like staff shortages or unexpected busy periods. Think of strategies you've used in the past to maintain service standards under pressure, showing that you're adaptable and resourceful.
