Hotel Duty Manager: Guest Service & Safety Lead in Hampshire
Hotel Duty Manager: Guest Service & Safety Lead

Hotel Duty Manager: Guest Service & Safety Lead in Hampshire

Hampshire Full-Time 25000 - 30000 £ / year (est.) No home office possible
AccorHotel

At a Glance

  • Tasks: Ensure smooth hotel operations and lead a customer-focused team.
  • Company: AccorHotel, a leader in responsible hospitality.
  • Benefits: Free meals on duty, parking, and discounts across services.
  • Other info: Great growth opportunities in a supportive environment.
  • Why this job: Join a dynamic team and make a difference in guest experiences.
  • Qualifications: Personal Licence, hospitality experience, and strong customer service skills.

The predicted salary is between 25000 - 30000 £ per year.

AccorHotel is hiring a Duty Manager for Old Thorns Hotel & Resort in Liphook, UK. The role involves ensuring the smooth operation of the hotel, maintaining security and safety standards for guests, and leading a customer-focused team.

Candidates must possess a Personal Licence, hospitality experience, and strong customer service skills.

Benefits include free meals on duty, parking, and various discounts across services. Join a company committed to responsible hospitality and growth opportunities.

Hotel Duty Manager: Guest Service & Safety Lead in Hampshire employer: AccorHotel

AccorHotel is an exceptional employer, offering a vibrant work culture at the picturesque Old Thorns Hotel & Resort in Liphook. With a strong commitment to responsible hospitality, employees enjoy benefits such as free meals on duty, parking, and discounts across services, alongside ample opportunities for personal and professional growth within a supportive team environment.
AccorHotel

Contact Detail:

AccorHotel Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Hotel Duty Manager: Guest Service & Safety Lead in Hampshire

✨Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on openings at places like AccorHotel.

✨Tip Number 2

Prepare for those interviews by brushing up on your customer service skills. Think of real-life examples where you've gone above and beyond for guests. This will show that you’re not just about safety and security, but also about creating memorable experiences.

✨Tip Number 3

Don’t forget to showcase your leadership skills! As a Duty Manager, you'll be leading a team, so be ready to discuss how you've motivated and managed teams in the past. We want to see that you can inspire others to deliver top-notch service.

✨Tip Number 4

Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, get your application in and let’s make some hospitality magic happen!

We think you need these skills to ace Hotel Duty Manager: Guest Service & Safety Lead in Hampshire

Personal Licence
Hospitality Experience
Customer Service Skills
Team Leadership
Security Standards Knowledge
Operational Management
Problem-Solving Skills
Communication Skills
Attention to Detail
Adaptability
Conflict Resolution

Some tips for your application 🫡

Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experience aligns with our commitment to responsible hospitality and guest satisfaction.

Highlight Relevant Experience: Make sure to detail your previous roles in hospitality, especially any leadership positions. We’re looking for candidates who can demonstrate their ability to manage a team and ensure guest safety effectively.

Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Duty Manager role at Old Thorns Hotel & Resort. Mention specific skills that match the job description, like your customer service expertise.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status.

How to prepare for a job interview at AccorHotel

✨Know Your Stuff

Make sure you’re familiar with the hotel’s operations and safety protocols. Research AccorHotel and Old Thorns Hotel & Resort specifically, so you can speak confidently about their values and how you can contribute to their commitment to responsible hospitality.

✨Showcase Your Customer Service Skills

Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your ability to lead a customer-focused team effectively.

✨Dress the Part

First impressions matter! Dress smartly and professionally for the interview. A polished appearance shows that you take the role seriously and understand the importance of representing the hotel well.

✨Ask Thoughtful Questions

Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how they handle guest feedback. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.

Hotel Duty Manager: Guest Service & Safety Lead in Hampshire
AccorHotel
Location: Hampshire

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