At a Glance
- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Ibis Portsmouth Centre, part of the global Accor network.
- Benefits: Free hotel stays, 50% restaurant discounts, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace with limitless career growth potential.
- Why this job: Be a Heartist® and make a positive impact in hospitality.
- Qualifications: Hotel experience with knowledge of Opera cloud and PMS preferred.
The predicted salary is between 25000 - 30000 € per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
We have an exciting opportunity that has come up at Ibis Portsmouth Centre for a front of house team leader. Are you looking for your next career move and looking to be involved in the vibrant city in Portsmouth? This is the next role for you. A full time position covering, looking after predominantly our front office department, teams and guests. Ideally from a hotel background and experience of working on reception and Opera cloud. Please get in touch.
Duties:- Apply thorough working knowledge of the front office operations to include the front desk, reception/cashiering procedures, PABX functions and reservations.
- Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
- Assist in conducting training for all Front Office employees.
- Direct daily front office operations.
- Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
- Attend to credit problems.
- Supervise front cashiers and help out with accounting problems.
- Patrol and inspect public areas during evenings to make sure everything is in order.
- Control hotel duty keys whilst on duty.
- Supervise and support of the Front Office team.
- Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
- Ensure department policies and procedures are understood by all employees and observed in tasks performed.
- Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
- Ensure strict procedures are followed for all credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
- Implement training programs for all employees, conduct induction and skills training.
- Perform any other duties as directed by the Front Office Management.
Ideally from a hotel background, having experience with MO, Opera cloud and PMS.
Additional Information:If you feel you are the right candidate for the role as our Front office Team Leader, please click ‘apply’ now! We’d love to hear from you!
By working at the Ibis & Ibis Budget Portsmouth you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks.
Our objective is simple: make you grow and give you the spark to unleash your personality.
Locations
Front Office Team Leader in Hampshire, Portsmouth employer: AccorHotel
Join the vibrant team at Ibis Portsmouth Centre, part of the renowned Accor network, where your contributions are valued and opportunities for personal and professional growth abound. Enjoy a supportive work culture that prioritises diversity and inclusion, alongside fantastic benefits such as free night stays in UK hotels, discounted rates worldwide, and access to continuous learning through the Accor Academy. Here, you can truly make a difference in the hospitality industry while being part of a community that cares for its guests, colleagues, and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Hampshire, Portsmouth
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, key personnel, and daily operations. This knowledge will not only impress during interviews but also help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. They can provide insider info about the company culture and may even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Show off your skills! If you have experience with Opera cloud or other relevant systems, be sure to highlight that in conversations. Practical examples of how you've used these tools effectively can really make you shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Ibis Portsmouth Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Leader in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in front office operations. Mention any specific skills with Opera cloud or PMS that you have, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Front Office Team Leader role. Share your previous experiences and how they align with our vision of responsible hospitality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ibis Portsmouth Centre!
How to prepare for a job interview at AccorHotel
✨Know Your Front Office Operations
Make sure you brush up on your knowledge of front office operations, especially the reception and cashiering procedures. Familiarise yourself with the Opera cloud system, as it’s crucial for the role. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
As a team leader, you'll need to demonstrate your ability to supervise and support your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will highlight your leadership style and how you can contribute to a positive work environment.
✨Understand the Hotel's Vision
Research the Ibis Portsmouth Centre and the Accor network to understand their commitment to responsible hospitality. Be ready to discuss how you can embody their vision of creating memorable experiences for guests while also considering sustainability. This shows that you align with their values.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, and how they measure success in the front office. This not only shows your interest in the role but also helps you gauge if the hotel is the right fit for you.
