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- Tasks: Create unforgettable experiences for guests from arrival to departure.
- Company: Join a diverse team at a leading hotel brand.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Work 2 days a week with a mix of early and late shifts.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Previous hotel experience is a plus; must be outgoing and detail-oriented.
The predicted salary is between 12 - 15 £ per hour.
First impressions are everything! As ambassador, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
Responsibilities
- Quality: You guarantee an optimum guest experience at all times, anticipating and managing every situation to ensure guest satisfaction.
- Control: You are responsible for processing and following up all booking requests, ensuring compliance with standards and procedures including billing and cashing in.
- Sales: You master and value our offer and loyalty program toward all customers, proactively developing revenue and sales opportunities.
Qualifications
- Previous hotel experience preferable.
- Guest oriented & problem solver.
- Active, detail orientated, outgoing, caring and audacious.
This is a part-time position, 2 days per week. Rotating roster mix of early shifts (7 am–3.18 pm) and late shifts (3 pm–11.18 pm). Available to work weekdays and weekends. Adagio is committed to promoting diversity and this position is open to everyone.
Guest Service Ambassador - Part Time (2 days per week) employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Ambassador - Part Time (2 days per week)
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand what we stand for and how you can contribute to creating memorable experiences for our guests.
✨Tip Number 2
Practice your communication skills! As a Guest Service Ambassador, you'll need to be outgoing and engaging. We recommend role-playing common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Show us your problem-solving skills during the interview. Think of examples from your past experiences where you turned a challenging situation into a positive outcome for a guest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team.
We think you need these skills to ace Guest Service Ambassador - Part Time (2 days per week)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest service and any unique experiences that make you stand out.
Tailor Your Application: Make sure to customise your application for the Guest Service Ambassador role. Highlight your previous hotel experience and how it relates to ensuring a memorable guest experience, as this is key for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at AccorHotel
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest service and how they create memorable experiences. This will help you align your answers with what they’re looking for.
✨Showcase Your Guest Service Skills
Prepare examples from your previous experience that highlight your ability to handle guest inquiries and resolve issues. Think of specific situations where you went above and beyond to ensure guest satisfaction, as this is crucial for the role.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice responding to common guest scenarios, such as handling complaints or upselling services. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Dress the Part and Be Personable
First impressions matter! Dress smartly and maintain a friendly, approachable demeanour throughout the interview. Remember, as a Guest Service Ambassador, your personality is just as important as your qualifications.