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- Tasks: Lead group bookings and ensure top-notch customer satisfaction.
- Company: AccorHotel, a leading name in hospitality with a vibrant team.
- Benefits: Enjoy annual leave, wellness perks, free meals, and discounts at our hotels.
- Other info: Competitive salary with great opportunities for career growth.
- Why this job: Join us to drive bookings and revenue while making guests feel at home.
- Qualifications: Strong communication skills and ability to thrive under pressure.
The predicted salary is between 31535 - 31535 £ per year.
AccorHotel in Greater London is seeking a Groups Supervisor responsible for managing bedroom reservations for groups. The role involves maximizing room sales, training team members, and ensuring customer satisfaction.
Candidates should possess strong communication skills and the ability to perform under pressure.
Benefits include:
- Annual leave
- Wellness perks
- Complimentary meals
- Discounts at Accor properties
Salary is £15.55 per hour, equating to £31,535 per year.
Groups Reservations Lead — Drive Bookings & Revenue employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservations Lead — Drive Bookings & Revenue
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Accor or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to group reservations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from past experiences where you successfully managed group bookings or resolved customer issues. This will demonstrate your ability to perform under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Groups Reservations Lead — Drive Bookings & Revenue
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing group reservations and maximising sales. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Groups Reservations Lead role. Share specific examples of how you've trained team members or improved customer satisfaction in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AccorHotel
✨Know Your Numbers
Make sure you’re familiar with key metrics related to room sales and revenue management. Being able to discuss how you’ve maximised bookings in previous roles will show your potential employer that you understand the business side of hospitality.
✨Showcase Your Training Skills
Prepare examples of how you've successfully trained team members in the past. Highlight specific techniques you used to improve their performance, as this role involves training others. It’s all about demonstrating your leadership capabilities!
✨Customer Satisfaction is Key
Think of instances where you went above and beyond to ensure customer satisfaction. Be ready to share these stories during the interview, as they’ll illustrate your commitment to providing excellent service, which is crucial for this position.
✨Stay Calm Under Pressure
Since the role requires performing under pressure, prepare to discuss how you handle stressful situations. Share strategies you use to maintain composure and make effective decisions when things get hectic.