At a Glance
- Tasks: Manage group bookings and ensure outstanding guest experiences at a vibrant hotel.
- Company: Join the Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy discounted hotel rates, learning opportunities, and a supportive work environment.
- Other info: Flexible working hours and opportunities for career growth across 5000 hotels worldwide.
- Why this job: Be part of a team that creates memorable moments for guests in a dynamic setting.
- Qualifications: Experience in hospitality sales or reservations with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As part of our team, you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
- Pension Scheme
- Cycle to Work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will be responsible for handling all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience, in line with Accor brand standards.
Key Responsibilities
- Manage group bookings (10+ rooms), including leisure, corporate, tour operators, and event-related enquiries.
- Handle individual and group reservation enquiries via phone, email, and booking platforms.
- Maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping).
- Prepare group contracts, proformas, and invoices as required.
- Upsell hotel services and packages to maximise revenue.
- Build and maintain strong relationships with corporate clients, travel agents, and event planners.
- Participate in site inspections, client meetings, and familiarisation trips.
- Respond promptly to all requests and provide timely follow-up to secure bookings.
- Collaborate with the sales and events team to cross-sell and support hotel promotions.
Revenue & Reporting
- Monitor availability and work in line with revenue management strategies.
- Support with forecasting and reporting on group business trends and performance.
- Maintain up-to-date knowledge of the local market, competitors, and pricing strategies.
Qualifications
- Previous experience in a reservations, sales, or groups coordination role within hospitality.
- Strong communication and negotiation skills with a customer-first mindset.
- Proficient in Opera (PMS) or similar booking/reservation systems.
- Detail-oriented with strong organisational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- A passion for hospitality and delivering exceptional guest experiences.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
Excellent communicator with well-developed stakeholder management skills (internal and external).
Exceptionally organised with the ability to efficiently prioritise matters.
Ability to remain calm when under pressure.
Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities.
Reservations and Group Sales Coordinator in Greenwich employer: AccorHotel
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With a strong focus on professional development through the Accor Academy, competitive benefits including discounted hotel rates worldwide, and a vibrant work culture that fosters inclusivity and creativity, we ensure that every employee feels valued and empowered to succeed. Join us in creating memorable moments for our guests while enjoying limitless opportunities across our global network.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Group Sales Coordinator in Greenwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations and Group Sales Coordinator in Greenwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
