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- Tasks: Lead the Front Office team to ensure guests have a seamless and enjoyable stay.
- Company: Join the Novotel London Greenwich, part of the global Accor network.
- Benefits: Enjoy worldwide hotel discounts, training opportunities, and a supportive team environment.
- Other info: Flexible working hours with excellent career growth opportunities in a fun atmosphere.
- Why this job: Make memorable moments for guests while developing your career in hospitality.
- Qualifications: Previous experience in customer service and strong organisational skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As part of our team, you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- Pension Scheme
- Eye Test Vouchers
- Cycle to work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
We are currently looking for a Front Office Manager at Novotel London Greenwich who is full of energy, has a great personality, and takes pride in delivering excellent customer service.
Your Mission
- Ensure guests enjoy a smooth and seamless stay from arrival to departure.
- Lead, manage, and motivate the Front Office team to consistently deliver high-quality service.
- Ensure the department meets both financial and service targets.
- Drive revenue through effective upselling and room revenue management.
- Implement brand standards and group initiatives in line with company expectations.
- Carry out Duty Manager shifts according to the rota and business needs.
- Work flexibly, including evenings, weekends, and bank holidays, in line with operational requirements.
Key Responsibilities
- Oversee daily Front Office operations, including reception and guest relations.
- Handle guest feedback and resolve complaints in a professional and timely manner.
- Ensure smooth check-in/check-out processes and high service standards.
- Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
- Support and develop team members through training, coaching, and regular briefings.
- Ensure compliance with hotel policies, health & safety, and data protection standards.
- Promote upselling opportunities to maximise guest experience and revenue.
Qualifications
- Previous experience in similar roles is preferable
- Friendly, approachable with excellent customer service skills
- Attention to detail and exceptional organisational skills
- Strong team player and positive attitude
- Ability to work effectively under pressure
- Essential to be flexible with working hours
- Must already have the right to work in the UK
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us. In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
Excellent communicator with well-developed stakeholder management skills (internal and external)
Exceptionally organised with the ability to efficiently prioritise matters.
Ability to remain calm when under pressure.
Ability to work a flexible roster including mornings, evenings, weekends and public holidays.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities.
Front Office Manager in Greenwich employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Greenwich
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Novotel or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your energy shine through. Remember, they’re looking for someone who fits into their team culture, so be yourself and share your passion for customer service.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or manage a busy check-in. Practising these scenarios will help you feel confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Novotel London Greenwich right there.
We think you need these skills to ace Front Office Manager in Greenwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the Front Office Manager role. We love seeing how your background aligns with our mission to create memorable moments for guests.
Be Specific About Your Experience: Use specific examples from your previous roles to demonstrate your customer service skills and leadership abilities. We’re looking for someone who can motivate a team and handle guest feedback like a pro!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at AccorHotel
✨Know the Hotel Inside Out
Before your interview, take some time to research the Novotel London Greenwich. Familiarise yourself with its services, amenities, and unique selling points. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's mission of creating memorable moments for guests.
✨Showcase Your Customer Service Skills
As a Front Office Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully handled guest complaints or went above and beyond to ensure satisfaction. Highlighting these moments will demonstrate your ability to lead a team in delivering high-quality service.
✨Demonstrate Leadership Qualities
Think about your leadership style and how it aligns with the hotel’s culture. Be ready to discuss how you motivate and develop your team, as well as how you handle pressure during busy periods. Sharing specific strategies you've used in the past can illustrate your capability to manage the Front Office effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think on your feet. Practice responding to hypothetical situations, such as dealing with an unhappy guest or coordinating with other departments. This will help you convey your organisational skills and ability to remain calm under pressure.