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- Tasks: Assist in maintaining the golf course and ensuring exceptional guest experiences.
- Company: Join Fairmont Cheshire, a luxury destination known for its elegance and service.
- Benefits: Competitive pay, flexible hours, and opportunities to grow in hospitality.
- Other info: Dynamic role with opportunities to learn and develop in a prestigious setting.
- Why this job: Be part of a team creating unforgettable moments in a stunning environment.
- Qualifications: Experience in golf operations or luxury hospitality and strong guest service skills.
The predicted salary is between 20000 - 25000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be:
- To participate in the preparation, setting up and maintenance of the golf course and areas belonging to Fairmont Cheshire, The Mere.
- To maintain the standards, safety and quality of service as set out in the brand SOP.
- Understand, review and continually improve the guest journey through associated golf areas.
- To ensure that the golf shop and associated areas are set up to the standards required for daily business.
- To liaise with the Golf Operations Manager and Duty Manager to have full knowledge and understanding of the business for the day/week.
- To ensure the use of the golf tee time system in accordance with company policy to ensure maximum sales and product awareness.
- To encourage golfers to use the on and off course food and beverage facilities prior to, during, and on completion of the rounds.
- To be fully conversant with all the terms of membership, policies and procedures together with the cost structures and any particular arrangements afforded to some members.
- To seek to attract new members whilst making every effort to maintain existing membership levels.
- To maintain the standards of presentation and cleanliness of the golf shop at all times.
- To ensure all cash received is accounted for and is kept secure at all times.
- To personally adhere to the company standards of dress code and behaviour at all times and as indicated in the policy manuals.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- Minimum 1 year of experience in golf operations or luxury guest-facing hospitality.
- Exceptional guest service skills, with the ability to engage confidently and professionally with high-expectation guests.
- Strong understanding of golf etiquette and the luxury guest journey.
- Experience using tee-sheets or booking systems, with high accuracy and attention to detail.
- Impeccable personal presentation, reflecting 5-star brand standards.
- Proactive sales and service mindset, with the confidence to promote memberships, retail items, and food and beverage services.
Golf Services - Operations Assistant employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Services - Operations Assistant
✨Tip Number 1
Get to know the Fairmont Cheshire, The Mere inside out! Familiarise yourself with their services and the golf course. When you walk in for your interview, show off your knowledge about their offerings and how you can enhance the guest experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local golf events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Practice your guest service skills! Role-play common scenarios you might face in the role. Being able to demonstrate your exceptional service skills during the interview will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont family.
We think you need these skills to ace Golf Services - Operations Assistant
Some tips for your application 🫡
Show Your Passion for Golf: When writing your application, let us know why you love golf and how it fits into your life. Share any experiences that highlight your understanding of golf etiquette and the luxury guest journey. This will help us see your enthusiasm for the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your relevant experience in golf operations or luxury hospitality, and don’t forget to mention any specific skills that align with what we’re looking for.
Be Professional Yet Approachable: While we want to see your personality shine through, remember to maintain a professional tone in your written application. Use clear language and check for any spelling or grammar mistakes – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fairmont Cheshire, The Mere!
How to prepare for a job interview at AccorHotel
✨Know Your Golf Etiquette
Make sure you brush up on your golf etiquette before the interview. Understanding the nuances of the game and how to interact with guests will show that you're not just a candidate, but someone who truly appreciates the sport and its culture.
✨Showcase Your Guest Service Skills
Prepare examples from your past experiences where you provided exceptional guest service. Think about specific situations where you went above and beyond to ensure a guest's satisfaction, as this role is all about creating unforgettable moments for high-expectation guests.
✨Familiarise Yourself with the Brand
Research Fairmont Cheshire, The Mere and understand their values and standards. Be ready to discuss how you can contribute to maintaining their 5-star luxury hospitality and what makes their guest journey unique.
✨Dress to Impress
Since personal presentation is key in this role, make sure you dress smartly for the interview. Reflect the 5-star brand standards in your attire, as first impressions matter and will demonstrate your understanding of the company's expectations.