At a Glance
- Tasks: Provide exceptional guest service and support across Front Office and Food & Beverage.
- Company: Join the Ibis Glasgow, part of the global Accor network.
- Benefits: Enjoy discounted hotel rates, professional development, and a supportive work environment.
- Other info: Flexible night shifts with opportunities for growth and learning.
- Why this job: Be part of a dynamic team creating memorable experiences for guests worldwide.
- Qualifications: Warm customer service skills and ability to multitask in a fast-paced setting.
The predicted salary is between 27500 - 30300 £ per year.
Company Description
Hours: Full Time - 169 hours per month
Shift Pattern: 22:50pm - 07:10am (Monthly Rota)
Hourly Rate: £13.25
Our mission at Ibis Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
This is a multi-skilled role, combining Front Office and Food & Beverage responsibilities to meet the changing needs of the business.
As our next Multi-Skilled Team Member, you will:
- Thrive in a fast-paced environment, with the ability to multitask effectively and maintain a positive, can-do attitude.
- Be flexible and proactive, ready to support guests throughout their entire stay, from check-in to check-out and everything in between.
- Provide support across various Food & Beverage areas, including Breakfast, Bar, and Night operations.
- Assist the Reservations and Back Office Teams when required, adapting to the needs of the business.
- Take pride in delivering an exceptional guest experience and consistently maintaining high service standards.
- Be passionate about hospitality and committed to continuously improving the quality of the hotel's services.
Qualifications
Key Skills
- Warm, personable customer service with a strong commitment to delivering an exceptional guest experience
- Ability to multitask effectively in fast-paced, high-volume hotel environments
- Flexible and adaptable, with experience supporting multiple departments including Front Office, Food & Beverage, and Reservations
- Consistently maintaining high standards of cleanliness across public areas and workspaces
- Collaborative and team-focused, with a proactive, hands-on approach
- Strong problem-solving skills with a focus on delivering efficient, reliable, and high-quality service
If you feel you are the right candidate for the role as our Multi-Skilled Team Member, please click ‘apply’ now! We’d love to hear from you!
A little more information:
- To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
- Our hotel offers 141 rooms, and food & beverage facilities
- To ensure you can best welcome and care for our guests you will need to be fluent in English.
- Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Multi Skilled Reception Team Member - Nightshift in Glasgow employer: AccorHotel
The Hoxton, Southwark is an exceptional employer that prioritises team development and a supportive work culture, making it an ideal place for a Front Office Manager to thrive. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, including mental health support and training opportunities, you will be empowered to lead a dynamic team while enjoying unique perks like free stays and meals. Join us in a vibrant environment where hard work meets fun, and where your growth is celebrated as part of our global family of brands.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Skilled Reception Team Member - Nightshift in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi Skilled Reception Team Member - Nightshift in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
