At a Glance
- Tasks: Coordinate group bookings and ensure a seamless experience for guests at Novotel and Ibis Glasgow.
- Company: Join Accor, a global leader in responsible hospitality with over 45 brands.
- Benefits: Enjoy competitive pay, exclusive perks, and opportunities for personal growth.
- Other info: Work in a dynamic environment with diverse talent and limitless career opportunities.
- Why this job: Be part of a passionate team creating memorable experiences for guests and making a real impact.
- Qualifications: Experience in a similar role, strong organisational skills, and confidence in communication.
The predicted salary is between 12.73 - 12.73 £ per hour.
Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
As groups coordinator for Novotel and Ibis Glasgow you will be responsible for overseeing the day to day running of tour/business groups within the hotels, with the support of the sales team.
From enquiry stage to check out you will be the main contact for the bookers.
Day to day you will support the wider hotel team with all relevant information to ensure each group is looked after correctly during their visit.
Duties
- Handle enquiries by email or telephone for group bookings of 7 rooms or more.
- Quote and contract confirmed bookings, ensuring both are completed within standard process time.
- Manage payments for each group – prepayment deadlines and billback instructions.
- Follow up with clients for rooming lists and input ahead of groups arrival.
- Balance and check out group bills upon each group’s departure.
- Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
- Work with the sales manager to prepare series contracts, load groups into the PMS and manage negotiated rates.
- Keep copies of bills and contracts organised and safely stored for accounting purposes.
- Prepare sales updates, pick up and release reports for the sales manager for weekly and monthly updates.
- Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.
- Job Specifications
- Full Time - 39 hours per week
- 5 days over 7 (occasional weekend work)
Qualifications
Your experience and skills include
- Previous experience within a similar role preferred.
- Good knowledge of Opera systems.
- Confidence with dealing with incoming calls/emails.
- Ability to work alone and as part of a team.
- Strong organisational skills.
- Strong interpersonal and problem-solving abilities
- Fluency in English, additional languages are a plus
- Additional Information
- One more thing…
By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at heart-of-hospitality. com or on Instagram @heart. of. hospitality
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Group Reservations Coordinator in Glasgow employer: AccorHotel
AccorHotel offers an exceptional work environment at Fairmont Cheshire, The Mere, where employees are valued for their contributions to creating a luxurious spa and wellness experience. With a strong emphasis on team culture, exclusive discounts, and comprehensive training opportunities, this role not only promises competitive compensation but also fosters personal and professional growth in the heart of a stunning 5-star retreat.
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Coordinator in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like AccorHotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to AccorHotel
Don't be shy about reaching out to AccorHotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Reservations Coordinator in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about AccorHotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at AccorHotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
