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- Tasks: Be the welcoming face of Novotel, ensuring guests have a fantastic experience.
- Company: Join Novotel Edinburgh Centre, where we create memorable moments for our guests.
- Benefits: Enjoy a supportive training environment and opportunities for career growth.
- Why this job: Connect with people, enhance guest experiences, and be part of a vibrant team culture.
- Qualifications: Fluency in English and prior customer service experience are essential.
- Other info: This is a full-time position with no remote work options.
The predicted salary is between 24000 - 36000 £ per year.
As our next Front Office Team Member you Are the face of Novotel Edinburgh Centre extending a warm welcome to our guests putting their wellbeing at the heart of everything you do while adding your personal touch to their stay. Ensure a wonderful guest experience. Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay. Ensuring that all charges are accurate and posted on a timely basis. Handling all calls promptly and professionally. Document accurately all internal and guest messages. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills. Attend to other duties as requested by Management and Supervisors Qualifications : Prior experience working with Opera Cloud Fluency in English Customer Service To help you navigate your role and support your success you will be trained in all front of house related functions and the safety of the property and people. Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests by connecting hearts from arrival to farewell. A job a career or a calling whatever brings you here we have something for you! If you feel you are the right candidate for the role as our Front Office Team Member please click apply now! We d love to hear from you! Remote Work : No Employment Type : Fulltime
Front Office Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarize yourself with the Novotel brand and its values. Understanding what makes Novotel unique will help you connect with the team and demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a hospitality context. Think of examples from your past experiences where you went above and beyond for a guest, as these stories can showcase your dedication to providing excellent service.
✨Tip Number 3
Since prior experience with Opera Cloud is mentioned, if you have any familiarity with this system, be ready to discuss it. If not, consider researching it to show your willingness to learn and adapt quickly.
✨Tip Number 4
Prepare to discuss how you would handle various guest scenarios. Think about how you would respond to common requests or complaints, as this will demonstrate your problem-solving skills and ability to maintain a positive guest experience.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Front Office Team Member position. Understand the key responsibilities and qualifications required, such as customer service skills and experience with Opera Cloud.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any previous roles that involved front office duties. Emphasize your ability to create memorable guest experiences and your fluency in English.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your commitment to guest wellbeing. Use specific examples from your past experiences to demonstrate how you can contribute to the Novotel Edinburgh Centre's mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail, which is crucial in a front office role.
How to prepare for a job interview at AccorHotel
✨Show Your Customer Service Skills
As a Front Office Team Member, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled guest requests or resolved issues in the past. This will demonstrate your commitment to ensuring a wonderful guest experience.
✨Familiarize Yourself with Opera Cloud
Since prior experience with Opera Cloud is mentioned in the job description, make sure you understand its basic functionalities. If you have experience using it, be ready to discuss how you utilized it to enhance guest interactions and streamline operations.
✨Emphasize Your Communication Skills
Fluency in English is essential for this role. During the interview, focus on your ability to communicate clearly and professionally, both in person and over the phone. You might want to practice common scenarios you could encounter while handling guest inquiries.
✨Demonstrate Your Sales Ability
The role involves promoting hotel facilities and maximizing sales. Prepare to discuss any previous experiences where you successfully upsold services or products. Highlight your product knowledge and how it contributed to enhancing the guest experience.
