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- Tasks: Welcome guests, manage check-ins/outs, and create memorable experiences.
- Company: Join the vibrant Accor network with over 5,500 hotels worldwide.
- Benefits: Earn £14.80 per hour in a supportive, multicultural environment.
- Other info: Dynamic role with opportunities for growth and learning.
- Why this job: Be a Heartist® and make a positive impact on guests and the planet.
- Qualifications: Service-focused, strong communication skills, and team player.
The predicted salary is between 14 - 15 £ per hour.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
First impressions are everything! As a Front Office Team Member, you will take care of guests from the moment they arrive through to their departure, ensuring they have a memorable experience with us. You will greet guests warmly, complete check-ins and check-outs, respond to requests, and settle accounts while providing exceptional customer service. You will also take initiative to create personalized guest experiences and proudly promote hotel facilities and services, identifying opportunities to enhance each guest’s stay through up‑selling. This role offers a competitive salary of £14.80 per hour.
Qualifications:
- Service-focused personality is essential, with a positive attitude and passion for delivering excellent guest experiences.
- Strong communication skills in English are required, along with the ability to work effectively as part of a team in a busy and multicultural environment.
- Candidates should be confident multitaskers, able to stay organized under pressure, use initiative, and maintain attention to detail while ensuring tasks are completed efficiently and professionally.
- Previous hospitality or customer service experience is an asset, and prior experience working with Opera Cloud or a related hotel management system is highly desirable.
- Fluency in English is required, and additional languages are a plus.
Your team and working environment: Join our team at ibis Styles, where no two days are the same. You’ll work in a busy, exciting, and multicultural environment with supportive colleagues, opportunities to learn and grow, and a culture that values teamwork, passion, and excellent guest service. Candidates must have the legal right and minimum requirements to work in the UK.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Front Office Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Get to know the hotel and its values! Before your interview, do a bit of research on the Accor network and the specific hotel you're applying to. This will help you connect your own experiences with their mission of responsible hospitality.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will show your passion for delivering excellent guest experiences.
✨Tip Number 3
Show off your personality! When you meet the team, let your positive attitude shine through. Remember, they’re looking for someone who can create memorable experiences, so don’t be afraid to let your heart guide you in the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at ibis Styles. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, we’re looking for someone who can create memorable experiences for our guests.
Tailor Your Application: Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience you have in hospitality or customer service, and mention specific skills that match what we’re looking for, like strong communication and multitasking abilities.
Be Professional Yet Approachable: While it’s important to maintain a professional tone, don’t forget to be approachable in your writing. Use friendly language that reflects the warm welcome we provide to our guests. This will show us that you understand the essence of being a Heartist®.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our amazing team and culture!
How to prepare for a job interview at AccorHotel
✨Know the Company
Before your interview, take some time to research the hotel and the Accor network. Understand their values, mission, and what it means to be a Heartist®. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your service-focused personality and ability to create memorable experiences.
✨Practice Multitasking Scenarios
In a busy hotel environment, multitasking is essential. Think of scenarios where you had to juggle multiple tasks at once and practice explaining how you managed them. This will help you convey your organisational skills and ability to stay calm under pressure during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or how they promote diversity and inclusion. This shows that you’re not just interested in the job, but also in contributing positively to the workplace.