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- Tasks: Welcome guests, manage calls, and ensure a smooth check-in/check-out experience.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy competitive pay, free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be part of a caring team that values growth, inclusivity, and making a positive impact.
- Qualifications: Experience in customer service, excellent communication skills, and a positive attitude required.
- Other info: Explore limitless career opportunities across 5,000 hotels in over 100 countries.
The predicted salary is between 20000 - 30000 £ per year.
Joinus at Accor,wherelife pulseswithpassion!?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,?
Joinus andbecomeaHeartist®.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Qualifications
- Some experience in retail, hospitality or a customer facing role
- Strong organisational skills
Additional Information
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
- Due to high volume of applications, we will contact only the sucessfull candidates for the next stage.
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Front Office Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to responsible hospitality and the concept of being a Heartist® will help you align your responses during interviews and show that you're genuinely interested in their culture.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family, focusing on clarity and professionalism, which will prepare you for handling guest interactions and phone calls effectively.
✨Tip Number 3
Research common customer service scenarios in hospitality. Being prepared with examples of how you've handled difficult situations or provided excellent service can set you apart during the interview process.
✨Tip Number 4
Network with current or former employees of Accor. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experience in hospitality or customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail, hospitality, or any customer-facing roles. Emphasise your communication skills and organisational abilities, as these are crucial for the role.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your desire to be a part of Accor's team. Mention specific examples of how you have provided excellent customer service in the past and how you embody a positive, can-do attitude.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at AccorHotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for providing excellent service and creating memorable experiences for guests.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests and various hotel departments, practice clear and confident communication. Be prepared to discuss how you handle difficult situations or resolve guest complaints effectively.
✨Highlight Your Organisational Skills
The position requires strong organisational abilities. Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment, ensuring that you can maintain accuracy and efficiency under pressure.
✨Research Accor and Its Values
Familiarise yourself with Accor's mission and values, particularly their focus on responsible hospitality and being a Heartist®. This will show your genuine interest in the company and help you align your answers with their ethos during the interview.